IT Support

TEEMA; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology services company in Toronto is seeking an IT Support professional to provide first-level technical assistance. In this role, you will handle user inquiries, diagnose and resolve various issues, and assist with onboarding tasks. The ideal candidate should have a diploma in IT and 1–3 years of help desk experience. Strong communication skills and knowledge of Windows and Microsoft 365 are essential. The company offers opportunities for continuous improvement in a fast-paced environment.

Qualifications

• 1–3 years of experience in a technical support or help desk role.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• ITIL Foundation certification is an asset.

Responsibilities

• Provide first-level technical support via phone, email, chat, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Log, track, and manage incidents and service requests using ITSM tools.
• Escalate unresolved issues to appropriate support teams.
• Assist with onboarding/offboarding tasks.

Skills

Technical support

Customer service

Communication skills

Windows OS

Microsoft 365

Active Directory

Networking

Education

Diploma or degree in Information Technology or related field

Tools

ServiceNow

Job description

Job Title: IT Support
Job ID: 82890
Location: Toronto, Ontario

What you wiil be doing:

• Provide first-level technical support via phone, email, chat, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Log, track, and manage incidents and service requests using ITSM tools.
• Escalate unresolved issues to appropriate support teams.
• Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
• Maintain documentation of procedures, known issues, and solutions.
• Monitor system alerts and respond to outages or performance issues.
• Support remote users with VPN, virtual desktops, and mobile device management.
• Participate in continuous improvement initiatives and contribute to knowledge base articles.

What you must have:

• Diploma or degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in a technical support or help desk role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Experience with ITSM platform – ServiceNow
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• ITIL Foundation certification is an asset.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com