IT Support

LanceSoft Inc; Regina; On-site; CAD 45,000 - 60,000; Full time

Job summary

A technology services provider in Canada is looking for an IT Support Specialist responsible for user provisioning and access management across multiple applications. Ideal candidates should have a degree in IT or Computer Science, strong communication skills, and a basic understanding of troubleshooting. This entry-level position offers the opportunity to work closely with IT teams, ensuring efficient access management processes.

Qualifications

• Basic understanding of user role assignments.
• Familiarity with enterprise applications is preferred.
• Willingness to learn and adapt to new tools.

Responsibilities

• Manage user provisioning and de-provisioning in various applications.
• Resolve access-related issues efficiently.
• Collaborate with IT teams for access management.

Skills

Access management principles

Communication and collaboration

Attention to detail

Troubleshooting skills

Education

Degree or diploma in Information Technology or Computer Science

Tools

Oracle Fusion

IDCS

ServiceNow

UKG

Job description

Responsibilities

The individual will be assigned tasks and responsibilities including, but not limited to:

• User provisioning and de-provisioning in Oracle Fusion, IDCS, ServiceNow and UKG applications.
• Assigning and managing user roles and permissions.
• Troubleshooting and resolving access-related issues in a timely manner.
• Collaborating with other IT teams to ensure seamless access management processes.

Qualifications

Educational Background:

• A degree or diploma in Information Technology, Computer Science, or a related field (preferred but not mandatory for entry-level).
• Relevant certifications (e.g., ITIL Foundation, CompTIA Security+, or Microsoft Fundamentals) are a plus.

Technical Skills:

• Basic understanding of access management principles and user role assignments.
• Familiarity with enterprise applications such as Oracle Fusion, IDCS, ServiceNow, or UKG (preferred but not mandatory).
• Basic troubleshooting skills for resolving IT-related issues.

Soft Skills:

• Strong communication and collaboration skills to work with IT teams and end-users.
• Attention to detail and ability to follow processes accurately.
• Willingness to learn and adapt to new tools and technologies.

Experience:

• Prior experience in IT support, service desk, or access management (even internships or academic projects) is a plus but not required.

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EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.