IT Services Technician, Managed Desktops

University of Guelph; Guelph; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading educational institution in Guelph is seeking an IT Services Technician for a temporary full-time position. You will provide broad IT technical support to the Managed Desktops service, addressing issues with desktops, laptops, and related technologies. Ideal candidates have a two-year college diploma in networking or similar and at least one year of relevant experience in an educational context. Strong communication skills and a collaborative mindset are essential.

Qualifications

• Minimum one year of related experience.
• Experience in IT support in an education environment is preferred.
• Familiarity with endpoint computing support tools is advantageous.

Responsibilities

• Provide technical support to Managed Desktops service.
• Diagnose and resolve issues with desktops and laptops.
• Support the setup of new computers and equipment.

Skills

Windows support

macOS support

Hardware troubleshooting

Client communication

Education

Two-year college diploma in computer networking

Tools

Microsoft MECM

Intune

JAMF

Job description

Overview

Location: Guelph, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: Computing and Communication Services

Requisition ID: 1784

Department: Technology Operations

Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from 10/27/2025 to 10/27/2026

Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.

Career Opportunities (sapsf.com)

Duties And Responsibilities

Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical support to our Managed Desktops service.

Specific responsibilities of the IT Service Technician include working as part of a collaborative team, using email, telephone, chat, and in-person communication channels to provide technology support to faculty, staff and students. Diagnosing and resolving issues pertaining to the operation and use of desktops, laptops, and related technologies; resolving hardware and software issues; supporting the ordering and set up of new computers and related equipment; providing guidance to clients and participating in the development, updating, and modification of documentation and processes to facilitate and improve IT services.

Requirements

• Two-year college diploma in computer networking and technical support, computer system technology, or similar educational background along with a minimum one (1) year of related experience. A combination of relevant education and experience may be considered.
• Previous experience providing Windows and/or macOS support to large and diverse community, preferably within an education environment
• Experience providing hardware support for Dell and other desktop and laptop systems, including troubleshooting, repairs, and lifecycle maintenance.
• Previous IT support experience gained within an IT service desk environment
• Familiarity and experience in the use of endpoint computing support tools such as Microsoft MECM, Intune, JAMF would be an advantage
• Broad knowledge of University and / or departmental policies and procedures related to information technology, security and privacy would be an advantage

Other Details

Employee Type: Cover

Position Number: 10683017

Classification: USW, Local 4120 Salary: Band 5

USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/30/2025

Closing Date: 10/07/2025