Irrigation Service Manager

D.J. Rain & Co. Ltd; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading irrigation company in Ontario is seeking an Irrigation Service Manager to oversee all service operations and manage technicians. The ideal candidate will have extensive irrigation industry experience, strong customer service skills, and proficiency in Microsoft Office. This role offers negotiable salary and a benefits package.

Benefits

Benefits package

Qualifications

• Five to ten years of irrigation industry experience.
• Previous customer service and management experience.
• Ability to operate in a fast-paced environment.

Responsibilities

• Oversee the service department and its day-to-day operations.
• Hire and manage service technicians.
• Respond to customer calls and maintain accounts.

Skills

Customer service

Time management

Organization skills

Proficient computer skills

Strong oral communication

Strong written communication

Education

Bachelor's degree

Tools

Microsoft Office

Sage

Salesforce

Job description

Overview

The primary role of the Irrigation Service Manager is to oversee all service operations and related duties.

Responsibilities

• Oversee the service department and its day-to-day operations. This includes, but is not limited to: assisting in the facilitation and monitoring of service department tasks (e.g. responding to customer calls, preparing service quotations and invoices, scheduling service appointments, handling customer relations/issues and maintaining customer accounts).
• Oversee the service technicians. This includes, but is not limited to: hiring of technicians, dispatch and efficient routing of technicians, monitoring and distributing inventory to technicians.
• Other duties as assigned.

Qualifications

• Five to ten years irrigation industry experience; CLIA/WSIP designations desirable
• Bachelor’s degree an asset
• Previous customer service and management experience
• Strong oral, written, time management and organization skills
• Proficient computer skills (Microsoft Office); experience with Sage and Salesforce an asset
• Ability to operate in a fast-paced environment

Compensation

Salary is negotiable
Benefits package available