Interim Lead

Sephora USA, Inc; Abbotsford; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading beauty retailer in Abbotsford is seeking a passionate individual to ensure outstanding client service while managing sales and training within the store. Candidates should have 1 to 3 years of experience, a knack for time management, and a strong commitment to customer engagement. This full-time position promises competitive compensation, alongside benefits including discounts and professional development opportunities.

Benefits

Employee discounts

Gratis items

Exclusive brand events

Career development training

Qualifications

• 1 to 3 years’ experience in a similar role at a similar-volume store.
• Demonstrated effective time management and problem-solving skills.
• Flexible availability for peak retail hours.

Responsibilities

• Ensure team members perform services within Sephora standards.
• Drive sales and services at the Beauty, Skin, and Fragrance Studio.
• Manage store inventory and ensure operational processes are executed.

Skills

Sales experience

Training & development

Time management

Problem-solving skills

Makeup & skincare passion

Passionate about clients

Job description

Overview

Job ID: 274195
Store Name/Number: BC-Highstreet (0848)
Address: 3122 Mt Lehman Road, Abbotsford, BC V2T 0C5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…

• As a World, you will be assigned a focus area such as Client Experience, Beauty Services, or Operations (or a combination) and you are responsible for ensuring team members perform services within Sephora standards, execute Sephora’s selling model, and provide outstanding client service to meet store goals and objectives. You will regularly support in areas such as staffing of operations, the overnight stock team, the operations leadership team, and the overall execution of Sephora. In addition, you will:

• Sales Experience: Ensure all on-stage cast properly execute Sephora’s selling model, “Get, Give, Teach.” Drive sales and services at the Beauty, Skin and Fragrance Studio.
• Training & Development: Ensure that Services Coordinators are adequately trained to manage the Studio and drive services daily. Execute cast training outside of Daily Dose. Partner with elevated store/district experts to ensure cast have appropriate product, category, and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture: Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches maintain or exceed expectations by regularly attending classes within the store.
• Makeup & Skincare Passion: Demonstrate artistry skills through custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients: Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement: Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
• Operational Excellence: Lead the store’s operations. Ensure execution of all operations-focused processes per company standard.
• Inventory Management: Manage store inventory, including shipping, receiving, returns, cycle counting, and ensuring processes meet company guidelines and timeframes.
• Visual Merchandising: Manage merchandising concepts and on-stage visuals to company standards. Coordinate with in-house and/or third-party cleaning crews, providing feedback, coaching, and escalation as needed.

We’d love to hear from you if…

• You have 1 to 3 years’ experience in a similar role at a similar-volume store or equivalent internal experience.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

• The people: You will be surrounded by top talent in the industry—people you can be proud to work with.
• The perks: Enjoy discounts, gratis items, and exclusive brand events.
• The education: We heavily invest in training to build your personalized career plan and help you achieve professional goals.

Compensation: The compensation ranges between CAD$22.85 - CAD$28.55. The final pay offered will depend on factors including but not limited to actual qualifications and experience, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.