Inside Sales Representatives (Heavy Duty Parts)

Fort Garry Industries; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading parts supplier is seeking an Inside Sales Representative in Edmonton. This role is focused on selling aftermarket heavy-duty parts and building lasting customer relationships. Candidates should have strong customer service skills and experience in the heavy-duty industry. The company offers a competitive salary, health benefits, and a supportive work environment.

Benefits

Competitive salary with performance bonus

Extended health care and Health Spending Account

Dental and vision benefits

Casual dress code

Qualifications

• 1–5 years of experience selling heavy-duty parts preferred.
• Must be able to lift parts upwards of 50–75 lbs.
• Proficiency with multiple languages is an asset.

Responsibilities

• Sell aftermarket heavy-duty parts to customers.
• Advise on products, applications, and warranty claims.
• Uphold FGI Customer Service Standards.

Skills

Customer service skills

Strong communication skills

Knowledge of heavy-duty parts

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalency certificate

Parts technician trades program (asset)

Job description

Inside Sales Representatives (Heavy Duty Parts)

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada. With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

We are seeking a customer-focused Inside Sales Representative for Heavy Duty parts to join the team at our Edmonton West location.

What you will do:

• As an industry expert, you will sell aftermarket heavy‑duty parts to customers and build long‑lasting customer relationships.
• Optimize each transaction by advising on products, product applications, returns, warranty claims, and special orders to meet all customer needs.
• Answer customer questions about products, prices, availability, product catalogues, and features.
• Assist with cash and/or national accounts.
• Follow company procedures for sales pricing, processing approved credits, invoicing, and freight billing for customers and/or product defects.
• Complete online training as needed and champion brand lines or products.
• Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues, and stakeholders.
• Champion FGI's safety culture by performing all duties within established procedures and practices.
• May be assigned special projects.
• May deliver parts to customers with a company vehicle.
• May operate a forklift within the branch.
• Other duties as assigned.

What we require:

• High school diploma or other equivalency certificate.
• 1–5 years of experience selling heavy‑duty parts preferred and/or knowledge of HD trucks or the agricultural industry.
• Must be able to meet the physical requirements: able to lift parts upwards of 50–75 lbs., use ladders at varying heights, and frequently walk in a large warehouse.
• Excellent customer service skills – dedicated to exceeding the expectations of internal and external customers.
• Strong communication skills – confident in delivering clear and detailed information to customers and team members.
• Proficient knowledge of Microsoft Office Suite and technology – able to learn in‑house systems.
• Completion of a parts technician trades program is an asset.
• Proficiency with multiple languages is an asset.

What we offer:

• A highly competitive salary with an annual performance bonus.
• Extended health care and Health Spending Account.
• Dental and vision benefits.
• Sick pay allowance.
• Employee assistance programs.
• DPSP and RRSP.
• Casual dress code.
• Fun and supportive work environment.
• Continuous learning.

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self‑identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.