Inside Sales Coordinator

Cynet Systems; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A customer solutions company located in Canada seeks a support role for handling customer enquiries and assisting in administrative tasks such as compiling quotes and processing orders. The ideal candidate will have strong skills in time management, organization, and MS Office Suite. Experience with CRM programs is a plus. This position plays a crucial role in providing support to sales and maintaining customer satisfaction.

Responsibilities

• Responds to incoming electronic customer enquiries and engages experienced personnel if needed.
• Assists in compiling budgetary quotes and technical data for sales.
• Prepares for customer visits and events.
• Processes orders and issues order acknowledgements.
• Runs reports on order and inventory status.
• Routes customer issues to associated teams for resolution.
• Reports on inventory/stock levels.
• Backs up branch personnel for retail customer sales.

Skills

Time management

Organizational

Teamwork

Customer Support

Strong software skills with MS Office Suite

CRM programs experience

Job description

Responsibilities

• Responds only to incoming electronic customer enquiries (e.g. emails, forms) and engages a more experienced Inside Sales Coordinator if needed.
• Assists in compiling budgetary quotes including technical data, customer presentations, lead time and others for customer facing sales force.
• Contributes in preparation, scheduling and execution of customer visits and customer events where the procedure is well documented and repetitive.
• Supports processing of orders, issuing of order acknowledgements, invoicing and shipping notices for simple jobs where the procedure is well documented.
• Runs reports on order status, inventory status and other associated information where the procedure is well documented and repetitive.
• Routes identified customer issues to associated teams and follows up for resolution (including shipment and after sale).
• Periodically reports inventory / stock levels where the procedure is well documented and repetitive.
• Available as a back-up support for all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive.

Skills

• Time management and Organizational.
• Team working.
• Customer Support.
• Strong software skills with MS Office Suite (MUST HAVE).
• CRM programs experience is a benefit.