Infrastructure Analyst / Infrastructure Support

Global Technical Talent; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing firm in Canada is seeking an Infrastructure Analyst to provide operational support in a hybrid environment. This role requires 3-5 years of IT support experience with proficiency in Microsoft technologies. Responsibilities include troubleshooting infrastructure issues and managing device lifecycles. Strong communication skills and collaboration with internal teams are essential. The ideal candidate will enjoy working in a fast-paced, technology-driven organization that values diversity and innovation.

Qualifications

• 3–5+ years of experience in infrastructure or IT support roles.
• Strong hands-on experience with Microsoft technologies.
• Familiarity with Azure infrastructure and cloud-based identity services.

Responsibilities

• Troubleshoot infrastructure and device issues.
• Manage laptop and device lifecycles.
• Support patching and monitoring activities.

Skills

Microsoft technologies (Active Directory, Azure AD, Microsoft 365)

Windows laptops/desktops support

Networking fundamentals (DNS, DHCP, VPN)

Communication skills

Tools

Intune

SCCM

PowerShell

Job description

Overview

Primary Job Title: Infrastructure Analyst / Infrastructure Support

Alternate / Related Job Titles: Infrastructure Support Analyst; IT Infrastructure Analyst; Cloud Infrastructure Support Analyst; Systems Support Analyst

Location & Onsite Flexibility: Toronto, ON — Hybrid

Contract Details

Position Type: Contract

Contract Duration: 5 Months

Start: As Soon As Possible

Pay Rate: C$35.00 – C$50.00/hr

Job Description

The Infrastructure Analyst / Infrastructure Support role provides hands-on operational support across Microsoft and Azure-based infrastructure environments. This position supports a fast-paced, modern technology organization with a strong focus on cloud services, identity management, and end-user device support. The analyst will provide day-to-day infrastructure and endpoint support, including Azure Active Directory, identity and access management, and Microsoft 365 services. Responsibilities include troubleshooting infrastructure and device issues, managing laptop and device lifecycles, supporting patching and monitoring activities, and maintaining clear technical documentation. This role works closely with internal IT teams and vendors to ensure stable, secure, and reliable technology operations while delivering a professional and responsive end-user support experience.

Responsibilities

• Troubleshoot infrastructure and device issues
• Manage laptop and device lifecycles
• Support patching and monitoring activities
• Maintain clear technical documentation
• Collaborate with internal IT teams and vendors to ensure stable, secure, and reliable technology operations
• Deliver professional and responsive end-user support

Required Skills & Experience

• 3–5+ years of experience in infrastructure or IT support roles
• Strong hands-on experience with Microsoft technologies (Active Directory, Azure AD, Microsoft 365)
• Experience supporting Windows laptops/desktops and enterprise software
• Familiarity with Azure infrastructure and cloud-based identity services
• Working knowledge of networking fundamentals (DNS, DHCP, VPN)
• Experience using ticketing systems and support workflows
• Strong communication skills and professional end-user support capabilities

Preferred Skills

• Experience with Intune, SCCM, or endpoint management tools
• PowerShell or scripting experience for basic automation
• Microsoft or Azure certifications (e.g., AZ-104)
• Experience supporting hybrid cloud environments

Top 3 Skills

• Laptop & Software Maintenance
• Azure Infrastructure Experience
• Communication & Culture Fit

Work Environment

• Hybrid work model
• Collaborative, fast-paced technology environment

About the Company

A Top 10 bank in Canada and North America, delivering comprehensive financial solutions across retail, commercial, wealth management, and wholesale banking. The organization is committed to innovation, stability, and helping clients thrive in an evolving global market.

About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. As an economically disadvantaged organization, GTT values diverse and inclusive workplaces. Our clients include leading financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 26-01245