Information Technology Technician

Bloom Recruitment Inc; Coquitlam; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

A leading Managed Service Provider in Metro Vancouver is seeking an IT Support Specialist. This role involves providing both remote and on-site support to business clients, troubleshooting issues, and maintaining IT infrastructure. Candidates should have at least 3 years of experience in an MSP environment and strong communication skills. Competitive salary and benefits package included.

Benefits

Annual Profit Sharing Bonus

Lifestyle Spending Account (LSA)

Health Spending Account (HSA)

Dental and Extended Health Coverage

Paid vacation plus birthday off

Paid sick leave

Home Internet Reimbursement

Qualifications

• Minimum 3+ years’ experience in a Managed Service Provider (MSP) environment.
• Excellent communication skills for technical explanations.
• Ability to transport equipment to/from client locations.

Responsibilities

• Provide remote and on-site support for small and mid-sized business clients.
• Troubleshoot hardware, software, and networking issues.
• Monitor and respond to system alerts using RMM tools.
• Participate in the on-call rotation for after-hours emergency support.

Skills

Troubleshooting

Server Administration

Network Administration

Customer Service

Education

Diploma or certification in IT or related field

Tools

Remote Monitoring and Management (RMM) tools

Professional Services Automation (PSA)

Job description

Base Pay

CA$60,000.00 / yr - CA$70,000.00 / yr

About the Role

What You’ll Do

• Provide remote and on-site support for small and mid-sized business clients.
• Troubleshoot and resolve hardware, software, networking, and connectivity issues in Windows environments.
• Configure, deploy, and maintain workstations, servers, firewalls, switches, and wireless networks.
• Support Microsoft 365: onboarding / offboarding users, managing licenses, configuring Exchange, SharePoint, and Teams.
• Assist with Microsoft Azure: managing virtual machines, backups, and cloud storage.
• Monitor and respond to system alerts using RMM tools (Remote Monitoring and Management).
• Perform patch management, antivirus monitoring, backup checks, and routine system maintenance.
• Assist in infrastructure projects: server upgrades, migrations, network installations, and cloud migrations.
• Configure, troubleshoot, and secure VPN and firewall solutions.
• Maintain up-to-date documentation of client environments in HaloPSA.
• Participate in the on-call rotation for after-hours emergency support.
• Conduct periodic on-site visits for hardware setups, assessments, or project work.
• Deliver exceptional customer service and build strong client relationships.
• Stay current with industry trends, certifications, and new technologies.

What You Bring

Experience & Education

• Minimum 3+ years’ experience in a Managed Service Provider (MSP) environment.
• Diploma, certification, or formal education in IT or a related field.

Technical Skills

• Strong troubleshooting skills across desktops, laptops, printers, and imaging devices.
• Hands-on experience with server and network administration.
• Familiarity with disaster recovery platforms and backup restoration.
• Experience with PSA (Professional Services Automation) and RMM tools is a plus.

Other Requirements

• Excellent communication skills — able to explain technical concepts clearly to non-technical users.
• Ability to transport equipment to / from client or company locations (details to be discussed).
• Willingness to participate in after-hours emergency support when needed.
• Annual Profit Sharing Bonus
• 2,500 Lifestyle Spending Account (LSA) per year
• 5,000 Health Spending Account (HSA) per year — covers healthcare expenses not fully covered by regular benefits
• Dental and Extended Health Coverage
• Vacation: 3 weeks (15 days) + your birthday off (vacation increases with service)
• Sick Leave: 5 paid sick days per year
• Home Internet Reimbursement: Up to $100 / month

About Our Client

Our client is a leading MSP passionate about delivering real-world IT solutions to businesses of all sizes. They offer a dynamic, supportive environment where career growth, skills development, and client satisfaction are top priorities.

We’re an equal opportunity employer.

Diversity and inclusion are core to our success, and we encourage all qualified candidates to apply.

Ready to take the next step? Apply today!