information technology (IT) support technician

Twenty Four Karats; Lethbridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local business in Alberta is seeking a technical support analyst to consult documents, provide network support, and set up equipment. The ideal candidate has 1-2 years of experience and a relevant college diploma. This is a permanent position offering 30 to 40 hours of work per week.

Qualifications

• 1 year to less than 2 years of experience or equivalent experience.

Responsibilities

• Consult user guides, technical manuals and other documents to research and implement solutions.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Provide problem-solving services to network users.
• Install software and hardware and configure operating system software in preparation for testing.

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job description

Qualifications

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• or equivalent experience

Responsibilities

• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide problem-solving services to network users
• Install software and hardware and configure operating system software in preparation for testing

Employment Details

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week