Information Technology Help Desk

IFG - International Financial Group; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading IT consultancy in Vancouver is seeking an IT Helpdesk Support to ensure smooth IT operations and user satisfaction. This role involves providing front-line support, deploying PCs, and troubleshooting hardware issues. Ideal candidates will have over 3 years of experience in PC building and helpdesk support, along with expert knowledge of Microsoft software. Join a dynamic team committed to excellence in IT service.

Qualifications

• 3+ years of recent experience in hands-on PC building and/or Helpdesk support.
• Expert knowledge of Microsoft OS/Office stack.
• Recent A+ certification or demonstrate expert PC support skills.

Responsibilities

• Provide IT helpdesk support to studio users, both in-person and remotely.
• Image and deploy PCs following standard methods and procedures.
• Install drivers and applications as needed for different scenarios.
• Prepare PCs for new users based on directions and documentation.
• Resolve basic hardware issues with PCs, such as GPUs, PSUs, and drives.

Skills

Hands-on PC building

Helpdesk support

Microsoft OS / Office stack

Education

A+ certification

Job description

Job Overview

Job Title : IT Helpdesk Support

Type : Contract- ongoing if the performance is good

Location : Downtown Vancouver

Workplace : Onsite

Duration : Ongoing contract, with strong potential for extension

About the job

How would you ensure smooth operations and high user satisfaction in a fast-paced IT helpdesk environment?

How do you troubleshoot and resolve connectivity issues for remote users?

How do you stay updated with the latest technologies and trends in the IT helpdesk field?

How would you handle a situation where multiple urgent tickets need immediate attention?

How do you ensure proper documentation and knowledge sharing within the IT helpdesk team?

• Do such questions intrigue you?

Summary of the opportunity

Client Overview : Our client is a global IT giant, known for its innovative solutions and cutting-edge technology.

Role Summary : As an IT Helpdesk Support, you will be responsible for providing both front-line support and PC deployment services. Your role will be crucial in ensuring smooth IT operations and user satisfaction within the organization.

Responsibilities

• Provide IT helpdesk support to studio users, both in-person and remotely.
• Image and deploy PCs following standard methods and procedures.
• Install drivers and applications as needed for different scenarios.
• Prepare PCs for new users based on directions and documentation.
• Resolve basic hardware issues with PCs, such as GPUs, PSUs, and drives.

Qualifications

MUST-Have Skills and Qualifications :

• 3+ years of recent experience in hands-on PC building and / or Helpdesk support.
• Expert knowledge of Microsoft OS / Office stack.
• Recent A+ certification or demonstrate expert PC support skills.
• Technical screening will be conducted to verify these requirements.