Inbound Customer Care Specialist — Problem Solver

MCI; Sydney; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO company in Sydney is seeking a Customer Care Representative to support inbound service projects. The role involves assisting customers with their inquiries, resolving issues, and recommending new products to enhance customer experience. Ideal candidates should possess excellent communication skills, be problem-solvers, and have a high school diploma. This full-time position includes competitive pay and a range of benefits.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Paid Training

Fun, Engaging Work Environment

Qualifications

• Must be 18 years of age or older.
• Excellent written and verbal communication skills.
• Basic proficiency in Microsoft Office.

Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner.
• Resolve customer concerns with a focus on first-call resolution.
• Research internal systems to locate missing information.

Skills

Excellent written and verbal communication skills

Strong problem-solving skills

Customer-focused

Dependable and punctual

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

A leading BPO company in Sydney is seeking a Customer Care Representative to support inbound service projects. The role involves assisting customers with their inquiries, resolving issues, and recommending new products to enhance customer experience. Ideal candidates should possess excellent communication skills, be problem-solvers, and have a high school diploma. This full-time position includes competitive pay and a range of benefits.