Implementation Consultant

MaintainX; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading asset management software company is looking for a Customer Success Manager in Vancouver. This role involves leading customer interactions, managing client expectations during software implementation, and training end-users. Candidates should have over 4 years of relevant experience and excellent communication skills. We offer a competitive salary, healthcare benefits, and a supportive remote work environment.

Benefits

Competitive salary

Healthcare, dental, and vision coverage

Equity opportunities

Qualifications

• 4+ years of relevant experience in software implementation or business consulting.
• Proven success in a remote work environment.
• Experience in manufacturing or similar space is a benefit.

Responsibilities

• Lead customer interactions and identify ways to maximize product value.
• Serve as the client manager to ensure satisfaction during implementation.
• Deliver formal training to client project team members.

Skills

Software implementation

Customer onboarding

Excellent communication

Client relationship management

Time management

Education

BEng degree or equivalent experience

Job description

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 10,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

What you’ll do

• Lead customer interactions, communications, and identifying ways to get the most value out of the product.
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
• Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic.
• Deliver formal training to client project team members and/or end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs.
• Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus

About you

• 4+ years of relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction.
• Proven success in a remote work environment.
• BEng degree or equivalent years of experience.
• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Excellent client relationship skills and ability to manage client expectations.
• Experience working with clients at multiple levels within the organization.
• Understanding of business requirements definition, review of functional specifications, user training, and deployment.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Savvy with technology and capacity to become an expert in our software in a short period of time.
• Self-starter comfortable working with minimal oversight and tight deadlines.
• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
• Ability to learn the MaintainX product within 30 days to advise customers.

What’s in it for you

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in MaintainX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Public burden statement: This section is provided for government reporting purposes as required by law. Completion is voluntary and confidential.