Hybrid SME Customer Success Manager - Growth & Retention

Total System Services; Toronto; Hybrid; CAD 63,000; Full time

Job summary

A leading payment technology company in Toronto is seeking a Customer Success Manager to enhance customer relationships and drive revenue growth. The successful candidate will have strong negotiation skills and account management experience, ensuring customer satisfaction in a dynamic environment. This role requires excellent communication skills, both written and verbal, and an ability to nurture client relationships. Benefits include competitive pay with bonuses, flexible work options, and comprehensive health coverage.

Benefits

Health insurance

Flexible working

Tuition reimbursement program

Gym membership corporate rates

Qualifications

• 1-2 years of account management experience, preferably in a similar industry.
• Exceptional written and verbal skills (French is an asset!)
• Very good at building relationships and nurturing them via telephone and email.

Responsibilities

• Generate revenue through up-selling and cross-selling.
• Retain existing merchant accounts.
• Provide superior customer service for high value, small and medium enterprise.

Skills

Negotiation skills

Outbound phone sales skills

Building relationships

Customer service skills

Organizational skills

Education

High school diploma

Tools

Word

Excel

Outlook

Google tools

Job description

A leading payment technology company in Toronto is seeking a Customer Success Manager to enhance customer relationships and drive revenue growth. The successful candidate will have strong negotiation skills and account management experience, ensuring customer satisfaction in a dynamic environment. This role requires excellent communication skills, both written and verbal, and an ability to nurture client relationships. Benefits include competitive pay with bonuses, flexible work options, and comprehensive health coverage.