Hybrid IT Support Technician - Vancouver

McElhanney; Vancouver; Hybrid; CAD 57,000 - 70,000; Full time

Job summary

A leading engineering firm in Vancouver is seeking a Client Support Technician who will provide excellent customer service and support to a multidisciplinary team. The position allows hybrid work opportunities, facilitating collaboration with engineers and planners while offering room for process improvement. Candidates should have at least two years of IT experience and a passion for helping others. The firm promotes work-life balance and provides comprehensive benefits, making it an attractive workplace for professionals in the industry.

Benefits

Flexible work hours

Health and dental coverage

RRSP matching

Employee Assistance Program

Mentorship and internal committees

Generous bonus plan

Qualifications

• Minimum two years of Information Technology experience.
• Respectful demeanor prioritizing clients' experience.
• Flexible and motivated to help others.

Responsibilities

• Provide excellent customer service to stakeholders.
• Document computer systems and procedures.
• Manage Helpdesk requests efficiently.

Skills

Customer service

Troubleshooting

Time management

Communication

Education

Certifications in Information Technology

Tools

Active Directory

SCCM

Microsoft Windows

Job description

A leading engineering firm in Vancouver is seeking a Client Support Technician who will provide excellent customer service and support to a multidisciplinary team. The position allows hybrid work opportunities, facilitating collaboration with engineers and planners while offering room for process improvement. Candidates should have at least two years of IT experience and a passion for helping others. The firm promotes work-life balance and provides comprehensive benefits, making it an attractive workplace for professionals in the industry.