Hybrid Customer Relations Specialist | Growth & Impact

Randstad Canada; Regina; On-site; CAD 39,000 - 46,000; Full time

Job summary

A prominent staffing agency is seeking a full-time Customer Relations Specialist in Regina. This role offers a hybrid work model, requiring 2 days in the office and 3 days from home. You will provide excellent customer service and troubleshoot inquiries. The ideal candidate has strong communication skills and previous customer service experience. Additional benefits include paid training and a comprehensive benefits package.

Benefits

Full time hours

Paid training program

Three paid Personal days

Excellent benefits

Pension plan

Education reimbursement program ($2,000 annually)

Qualifications

• Must have previous Customer Service or Call Centre experience.
• Must be able to demonstrate the ability to solve problems through investigation.

Responsibilities

• Effectively troubleshoot/resolve inquiries using various systems and tools.
• Provide accurate responses to members while maintaining excellent customer service.
• Participate in an ongoing learning environment with developmental opportunities.

Skills

Excellent English communication skills

Problem-solving

Microsoft Office skills

Strong computer/multitasking skills

Ability to work under pressure

Education

Minimum high school education

Tools

Various computer systems (Windows-based)

Job description

A prominent staffing agency is seeking a full-time Customer Relations Specialist in Regina. This role offers a hybrid work model, requiring 2 days in the office and 3 days from home. You will provide excellent customer service and troubleshoot inquiries. The ideal candidate has strong communication skills and previous customer service experience. Additional benefits include paid training and a comprehensive benefits package.