Hybrid Bilingual Customer Support Specialist (EN/FR)

Canon Canada; Montreal; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Bilingual Customer Service Representative, where you will provide exceptional support to customers across Canada. In this role, you will handle inquiries with professionalism and efficiency, ensuring customer satisfaction through timely responses and effective problem resolution. With a hybrid work model, you can enjoy the flexibility of working from home while being part of a supportive and engaging workplace. This position offers comprehensive benefits, including health coverage, vacation time, and professional development opportunities, making it a fantastic chance to grow your career in a leading company.

Benefits

Comprehensive health coverage

Life insurance and wellness programs

Paid Personal Time and Sick days

Tuition Assistance Program

Employee referral program

Free Coffee and snacks

Qualifications

• Experience in customer service or call center environments is essential.
• Bilingual proficiency in French and English is required.

Responsibilities

• Respond to customer inquiries via calls and emails with a focus on satisfaction.
• Maintain accurate records and documentation of account changes.

Skills

Customer service experience

Bilingual (French & English)

Organizational skills

Time-management techniques

Ability to work under pressure

Job description

Join a dynamic team as a Bilingual Customer Service Representative, where you will provide exceptional support to customers across Canada. In this role, you will handle inquiries with professionalism and efficiency, ensuring customer satisfaction through timely responses and effective problem resolution. With a hybrid work model, you can enjoy the flexibility of working from home while being part of a supportive and engaging workplace. This position offers comprehensive benefits, including health coverage, vacation time, and professional development opportunities, making it a fantastic chance to grow your career in a leading company.