HVAC & Hydronic Controls Support Specialist

Watts Water Technologies; Vernon; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading water technology firm located in Vernon, Canada, is looking for a Technical Support Specialist II. This role involves providing technical support for HVAC and hydronic systems through phone and email. The ideal candidate will have a high school diploma, preferably with further education in technology or engineering, and at least three years of relevant experience. Responsibilities include assisting customers, troubleshooting technical issues, and potentially representing the company at industry events. Excellent customer service skills are essential.

Qualifications

• Experience in technology, hydronics, or engineering related field is preferred.
• Strong skills in customer service or technical support.

Responsibilities

• Provide technical support and troubleshooting for HVAC systems.
• Assist customers with product application and selection.
• Interface with customers for selection, installation and troubleshooting.
• Collect market and customer feedback for product development.

Skills

Customer service skills

Technical support

Interpersonal skills

Organizational skills

Problem-solving skills

Basic knowledge of electronics

Education

High School diploma

Diploma or bachelor’s degree in technology, engineering, or plumbing/HVAC related field

Job description

A leading water technology firm located in Vernon, Canada, is looking for a Technical Support Specialist II. This role involves providing technical support for HVAC and hydronic systems through phone and email. The ideal candidate will have a high school diploma, preferably with further education in technology or engineering, and at least three years of relevant experience. Responsibilities include assisting customers, troubleshooting technical issues, and potentially representing the company at industry events. Excellent customer service skills are essential.