Human Resources Operations Analyst

Paladin Technologies; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading systems integrator in Toronto is looking for an HR Operations Analyst to provide support on HR policies and systems. The ideal candidate should have at least 2 years of experience in HR or customer service roles, possess excellent communication skills, and be comfortable working with HR systems. This role offers an opportunity to enhance employee satisfaction and support HR operations effectively.

Qualifications

• 2 years of experience in a customer service, HR, or administrative support role.
• Familiarity with case management tools (e.g., ServiceNow, Zendesk).
• Working knowledge of employment laws and HR policies.

Responsibilities

• Respond to employee and manager inquiries related to HR topics.
• Maintain and update employee records in the HRIS.
• Document all transactions and communications accurately.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Organizational skills

Education

High school diploma

HR certificate/diploma

Associate’s or Bachelor’s degree

Tools

HR systems (e.g., Workday, ADP, SAP)

Microsoft Office (Excel, Word, Outlook)

Job description

Overview

The HR Operations Analyst is a key member of the Human Resources team responsible for providing first-level support to employees and managers regarding HR policies, procedures, systems, and programs. This role handles a wide range of HR inquiries via phone, email, and case management tools, ensuring accurate and timely resolution in a customer-focused manner. The HR Operations Analyst plays a vital role in maintaining employee satisfaction and supporting the efficient operation of HR shared services.

Key Responsibilities

• Respond to employee and manager inquiries related to HR topics such as benefits, payroll, timekeeping, onboarding, leave of absence, HRIS navigation, and general HR policies.
• Provide accurate, timely, and courteous service via phone, email, or case management systems.
• Research and resolve issues or escalate more complex cases to appropriate HR teams or subject matter experts.
• Maintain and update employee records in the HRIS and ensure data accuracy.
• Follow standardized operating procedures, service level agreements (SLAs), and internal controls to ensure compliance and quality.
• Document all transactions and communications accurately in the case management tool.
• Assist with routine HR tasks such as employment verifications, data entry, file maintenance, and generating standard reports.
• Contribute to continuous improvement by identifying trends and recommending process enhancements.
• Stay current on HR policies, procedures, and system changes to ensure accurate service delivery.
• Participate in special projects, audits, and initiatives as assigned by HR leadership.

Professional Competencies

• Excellent customer service and communication skills (written and verbal)
• Strong attention to detail and accuracy
• Ability to manage sensitive and confidential information with discretion
• Problem-solving and troubleshooting abilities
• Team-oriented with a willingness to learn and adapt in a fast-paced environment
• Organizational skills and ability to prioritize work effectively

Required Qualifications

• High school diploma or equivalent
• Completion of an HR certificate/diploma and/or pursuing CHRP
• 2 years of experience in a customer service, HR, or administrative support role
• Familiarity with HR systems (e.g., Workday, ADP, SAP) and Microsoft Office (Excel, Word, Outlook)
• Basic knowledge of HR functions and terminology

Preferred Qualifications

• Associate’s or Bachelor’s degree in Human Resources, Business, or a related field
• Experience in a shared services or HR Service Center environment
• Bilingual (English/Spanish or other languages) is a plus
• Familiarity with case management tools (e.g., ServiceNow, Zendesk)
• Working knowledge of employment laws and HR policies

Physical Demands

• Must be able to effectively communicate, (i.e., see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Company Info

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send a message or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.