Human Resources Coordinator

Metro Inc.; Toronto; On-site; CAD 47,000 - 66,000; Full time

Job summary

A major retail organization in Toronto is seeking a Human Resources Coordinator to manage employee data, ensure regulatory compliance, and support staff. Responsibilities include processing master data changes, conducting audits, and responding to HR inquiries. Candidates should have a university/college degree and 1-3 years of HR experience, with a strong knowledge of MS Office and the ability to thrive in a fast-paced environment. This position offers a comprehensive benefits package and opportunities for advancement.

Benefits

Comprehensive benefits package

Opportunities for advancement

Qualifications

• 1-3 years relevant work experience is required.
• Fast-paced environment experience is essential.

Responsibilities

• Process employee master data changes accurately.
• Conduct regular audits for compliance.
• Provide support for vacation entitlement inquiries.

Skills

Knowledge of MS Office Suite

Ability to prioritize and multi-task

Problem-solving skills

Education

University/College degree

Courses in Human Resources Management

Tools

MS Office Suite

SAP-HR

Fiori-SAP

Job description

Position Title: Human Resources Coordinator

Job Requisition ID: 46721

Career Group (ADSP): Administration

Division: Human Resources (01000177)

Department: Human Resources

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $47,680.00 - $65,560.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a posting for an existing permanent full-time position.

Summary

The department is responsible for managing electronic and hard copy files for over 28,000 employees, over 280 stores and over 75 pharmacies. Our weekly average transactions are over 1000 per week. Our Team has 7 team members supporting the stores, pharmacies and office employees.

This position is responsible for the processing of employee master data changes in a timely and accurate manner within an assigned territory. The Human Resources Coordinator is also responsible for supporting the stores with Fiori‑SAP, Employment Standards Act(ESA) leaves, Immigration, Refugees and Citizenship Canada (IRCC) obligations while aligning all paperwork transactions with the many collective agreements. The role includes analyzing details and problem solving with our Store Management, Bookkeepers/Head Cashiers as well as running weekly reports to ensure master data changes are communicated accurately to key departments and the various union offices.

Specific Responsibilities

• Daily processing of various employee master data changes to align with the language within our 43 union collective agreement and our non‑union employee reference guidelines, such as: new hires, terminations, status and location changes, salary adjustments (over 100 payrate scales), promotions, demotions, etc. This equates to approximately 100 – 250 transactions per Human Resources Coordinator within a limited timeframe of 4 days a week to meet our weekly payroll deadlines
• Regular audits to ensure master data changes are in compliance with the terms of the particular Collective Agreement and ESA and the Company’s internal audit procedures.
• Print, sort, label, setup and maintenance of both electronic and hard copy files for store and pharmacy employees in accordance with government legislation, Company Policies and the respective Collective Agreement.
• Weekly review of various payroll reject reports. Follow‑up as required to ensure paperwork is received in a timely manner and hours are re‑submitted for processing.
• Support client group with all vacation entitlement inquiries based on union collective agreement and our non‑union employee reference guidelines
• Responsible for calculating and submitting weekly relief pay for eligible employees based on each store’s collective agreement language prior to weekly deadline.
• Responsible for keeping accurate records for all Employment Standards and Collective Agreement leave of absences (i.e. maternity, parental, personal, etc.). Regular follow ups for extensions and expected return to work dates, including issuing registered letters.
• Responsible for keeping accurate records for all Immigration paperwork according to Immigration legislation and guidelines. This task is of high importance as there can be fines attached to improper records. Supporting operations with regular follow ups for extensions and expected return to work dates, including issuing registered letters. This also includes collecting the required proof to support each employee’s eligibility to work under their permit type and communicating any restrictions on working hours.
• Upon request, issue letters of employment to employees in support of third party requests (i.e., mortgage applications, loan applications, immigration paperwork, etc.). Confirmation of employment may later be required by these parties.
• Generate weekly reports through SAP and distribute to key departments as required (i.e. Store/Pharmacy, Union, etc)
• Weekly review of various audit reports to ensure master data integrity.
• Responsible for timely responding to all non‑customer accident or injury Lawyers letters, collecting fees, gathering information from multiple departments and independently drafting the response and releasing all information requested with the proper consent from the employee.
• Upon request from the HR Field Managers, research employment information as required.
• Assist HR Supervisor/Assistant HR Manager with departmental projects as required.

Qualifications

• University/College required, courses in Human Resources Management an asset
• 1 – 3 years relevant work experience
• Must have a good working knowledge of MS Office Suite (Outlook, Word, Excel)
• Must be able to prioritize and multi‑task, as the incumbent must adhere to strict deadlines with regular email, teams and phone interruptions while meeting the department standards in responding to all inquiries within 48 business hours
• Must be able to problem‑solve, work independently while working in a fast‑paced environment, be self‑driven and be able to successfully work from home a few days per week.
• Must be able to work with a very high‑volume of paperwork with daily and weekly deadline while maintaining accurate confidential files
• Ability to interpret, understand and apply Collective Agreements, Company policies and relevant Government legislation including knowledge of PIPEDA
• Experience with SAP‑HR and/or Fiori‑SAP is an asset

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artificial Intelligence in Recruitment

At METRO, we are committed to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third‑party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.