HR Support Center Lead, People Services

Hydro One; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major utility provider in Ontario seeks a HR Support Centre Team Lead to manage HR operations and ensure superior customer service. Responsibilities include guiding a team, analyzing performance KPIs, and promoting continuous improvement in HR services. Candidates should have a Bachelor's Degree in Business Administration or HR and at least 3 years of experience in a call center role. Strong customer service focus, teamwork, and leadership skills are essential. This role is crucial in providing support to employees and enhancing service delivery, making a positive impact on organizational success.

Qualifications

• 3+ years of hands-on experience in a service/call center.
• Call Center supervisory experience required.
• Strong working knowledge of HR systems and operations.

Responsibilities

• Build a team culture of superior customer service.
• Manage HR Support Center day-to-day operations.
• Provide guidance to the HR support centre team.

Skills

Customer service focus

Team player

Excellent interpersonal skills

Education

Bachelor's Degree in Business Administration or Human Resources

Tools

Microsoft Office

SuccessFactors

ServiceNow

Job description

A major utility provider in Ontario seeks a HR Support Centre Team Lead to manage HR operations and ensure superior customer service. Responsibilities include guiding a team, analyzing performance KPIs, and promoting continuous improvement in HR services. Candidates should have a Bachelor's Degree in Business Administration or HR and at least 3 years of experience in a call center role. Strong customer service focus, teamwork, and leadership skills are essential. This role is crucial in providing support to employees and enhancing service delivery, making a positive impact on organizational success.