hotel front desk clerk

Hugs Health Services; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local hospitality provider in Metro Vancouver seeks a dedicated hospitality staff member. Responsibilities include registering guests, handling complaints, and providing customer service. The ideal candidate should have a secondary school graduation certificate and experience in a hospitality role. Shift work is required, and attention to detail is crucial for success in this fast-paced environment.

Qualifications

• 1-2 years of experience in a hospitality role or equivalent.
• Ability to work in a fast-paced environment.
• Flexibility to work shifts or on-call.

Responsibilities

• Investigate complaints and claims from guests.
• Register arriving guests and assign rooms.
• Process guests' departures and calculate charges.

Skills

Customer service

Attention to detail

Team player

Excellent oral communication

Excellent written communication

Education

Secondary school graduation certificate

Tools

Word processing software

Database software

Central reservation system (CRS)

Job description

Work Term : Casual

Work Language : English

Hours : 20 to 30 hours per week

Education : Secondary (high) school graduation certificate

Experience : 1 year to less than 2 years

or equivalent experience

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort
• Various locations

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Lightspeed

Security and safety

• Bondable
• Vulnerable sector check
• Credit check
• Criminal record check

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?