hotel food and beverage service manager

Holiday Inn Express & Suites Waterloo / St. Jacobs; Southwestern Ontario; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading hotel chain in Southwestern Ontario is seeking a dedicated operations manager to oversee daily functions and enhance customer service. Responsibilities include budgeting, evaluating operations, and managing a team of 3-4 staff. The ideal candidate will have strong interpersonal skills and relevant experience in a fast-paced environment, ensuring compliance with health and safety regulations.

Qualifications

• 1-2 years of experience in a supervisory role.
• Strong skills in organizing and evaluating operations.
• Ability to enforce health and safety regulations.

Responsibilities

• Develop and implement operational procedures.
• Evaluate daily operations and conduct performance reviews.
• Address customer complaints and provide quality service.

Skills

Client focus

Excellent oral communication

Attention to detail

Team player

Flexibility

Education

College / CEGEP

Tools

MS Access

MS Excel

MS Office

MS Outlook

MS PowerPoint

MS Windows

MS Word

Job description

Work Term : Permanent

Work Language : English

Hours : 40 hours per week

Education : College / CEGEP

Experience : 1 year to less than 2 years

Budgetary responsibility

• 0 - $100,000

Tasks

• Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies
• Evaluate daily operations
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Enforce provincial / territorial liquor legislation and regulations
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Address customers\' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 3-4 people

Computer and technology knowledge

• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows
• MS Word

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask