Host(ess)

EightSix Network Inc; Calgary; On-site; CAD 30,000 - 40,000; Full time

Job summary

A local hospitality company in Calgary is seeking a Restaurant Host/Hostess who will be the first point of contact for guests. This role involves welcoming guests, managing seating arrangements, providing accurate wait times, and ensuring a smooth flow of service. The ideal candidate is friendly, organized, and possesses strong communication and customer service skills. Previous experience in a customer service role is preferred. Candidates must be able to stand for long periods and work in a fast-paced environment.

Qualifications

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Ability to stand and walk for extended periods.
• Basic computer skills for managing reservations or waitlists.

Responsibilities

• Warmly greet guests and escort them to their tables.
• Manage waitlists and provide realistic wait times.
• Maintain communication with servers and management.
• Keep the reception and waiting area clean.
• Provide exceptional customer service and resolve minor issues.

Skills

Excellent verbal communication

Customer service skills

Organizational abilities

Multitasking

Ability to remain calm

Positive attitude

Education

High school diploma or equivalent

Job description

Job Summary

The Restaurant Host/Hostess is the first point of contact for guests and plays a crucial role in creating a positive and welcoming atmosphere. They are responsible for greeting guests, managing seating arrangements, providing accurate wait times, and ensuring a smooth and efficient flow of service in the front‑of‑house. The ideal candidate will be friendly, organized, and possess excellent communication and customer service skills.

Responsibilities

• Guest Reception and Seating: warmly greet guests, escort to assigned tables, present menus, manage seating chart, accommodate preferences.
• Waitlist Management: record guest names and party sizes, provide realistic wait times, manage waiting area, notify guests when table ready.
• Communication and Coordination: maintain clear communication with servers, bussers, and management; answer phone calls, take reservations; relay feedback.
• Maintaining the Front‑of‑House: keep reception and waiting area clean, monitor restrooms, assist with light cleaning tasks.
• Customer Service: provide exceptional service, address inquiries, resolve minor issues, anticipate needs, thank guests upon departure.
• Administrative Tasks: assist with opening/closing duties, handle basic cash transactions or manage coat check, maintain knowledge of menu, hours, policies.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in a customer service role, preferably in a restaurant or hospitality setting, is an asset.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast‑paced environment.
• Positive attitude and genuine desire to provide excellent customer service.
• Ability to stand and walk for extended periods.
• Basic computer skills for managing reservations or waitlists.

Physical Requirements

• Stand and walk for long periods.
• Bend, stoop, and reach.
• Lift and carry up to 15–20 pounds occasionally.
• Communicate clearly and audibly.

Work Environment

• Fast‑paced restaurant environment.
• May involve working evenings, weekends, and holidays.
• Exposure to varying noise levels.