Heavy Equipment Field Technician

ZipRecruiter; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading heavy equipment provider is seeking a Field Service Technician to diagnose and repair heavy equipment on-site. The role requires strong experience in diesel and heavy equipment repair, along with excellent customer service skills. Candidates will join a team-oriented environment and enjoy benefits such as health insurance and 401(k) matching.

Benefits

Health, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing training and development opportunities

Qualifications

• 2+ years of experience in diesel, ag, auto, or heavy equipment repair.
• Strong understanding of hydraulic, electrical, and mechanical systems.
• Able to lift 50–100 lbs and stand for long periods.

Responsibilities

• Diagnose and repair heavy equipment issues in the field.
• Communicate clearly with customers about equipment status.
• Adhere to OSHA safety standards and complete OSHA 10 training.

Skills

Diesel engine repair

Heavy equipment repair

Customer service

Electrical systems knowledge

Hydraulic systems knowledge

Interpersonal skills

Education

High school diploma or GED

Technical degree in Diesel or Heavy Equipment

Tools

Basic hand tools

Diagnostic software

Power tools

Job description

Overview

Position: Field Service Technician Heavy Equipment

Location: Burlington, KY

Effective: 9.10.2025
Job Type: Full-Time | Non-Exempt | Day Shift
Travel: Field-Based with Regional Travel (Approx. 15 Days/Year)
Compensation: Competitive Pay + Benefits

Burlington, KY is a UNION BRANCH, hired candidate will be required to join the union and be eligible for fantastic retirement, PTO, and health insurance.

About Southeastern Equipment

At Southeastern Equipment, our mission is simple: to help our customers win. We are a leading solutions provider in the construction and related industries, and our people are at the heart of everything we do. If you are driven by hustle, thoughtfulness, passion, and a customer-focused mindset we want you on our team.

Position Summary

As a Field Service Technician, you will be responsible for diagnosing, repairing, and maintaining heavy equipment directly at customer sites. This includes mechanical, hydraulic, and electrical troubleshooting, accurate documentation, and consistent communication with team members and customers to ensure timely and high-quality service.

Key Responsibilities

• Equipment Diagnostics & Repair
  • Diagnose and repair heavy equipment issues in the field
  • Recreate customer complaints and recommend additional repairs
  • Perform inspections and communicate needed parts and materials
  • Complete repairs safely and efficiently within quoted time
  • Maintain a clean, organized, and safe work environment

• Work Order Documentation (3C: Complaint, Cause, Correction)
  • Enter accurate notes and time entries into electronic work order software
  • Ensure all records are legible and cost items are documented
  • Follow company procedures for daily documentation and reporting

• Customer Communication & Inspections
  • Communicate clearly with customers about equipment status and repairs
  • Conduct thorough equipment inspections and identify additional service needs
  • Support the service team in quoting and planning repair work

• Safety, Tools, and Vehicle Maintenance
  • Adhere to OSHA safety standards and complete OSHA 10 training
  • Maintain and return tools and equipment in clean, working condition
  • Perform daily pre-trip and monthly vehicle inspections
  • Schedule and perform regular vehicle maintenance
  • Operate field vehicle in compliance with DOT regulations

• Teamwork and Company Values
  • Support team members and assist in job quoting and planning
  • Communicate respectfully and professionally with customers and coworkers
  • Represent Southeastern Equipment's values and mission in all interactions

Qualifications

• High school diploma or GED required
• 2+ years of experience in diesel, ag, auto, or heavy equipment repair
• Technical degree in Diesel, Heavy Equipment, or related field a plus
• Strong understanding of hydraulic, electrical, and mechanical systems
• Ability to read and interpret schematics and technical manuals
• Welding and cutting torch experience
• Must have or be able to obtain DOT physical certification
• Strong interpersonal skills and a customer-service mindset
• Able to lift 50–100 lbs, stand for long periods, and use power tools daily

Benefits

• Competitive hourly compensation
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and development opportunities
• A supportive, team-oriented environment