Health & Benefits Client Service Team, Associate Director

Willis Towers Watson; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

A leading global consulting firm is seeking a Client Service Associate Director in Toronto. This role involves leading a client service team, managing strategic accounts, and ensuring overall client satisfaction in group benefits. The ideal candidate has over 10 years of experience, strong negotiation skills, and the ability to generate revenue through existing and new clients. A commitment to client retention and an executive presence are essential. The compensation range is CAD $110,000-$150,000 per year, with additional bonus potential.

Benefits

Annual short-term incentive bonus

Qualifications

• 10+ years of experience in the design/management of group benefit plans.
• Track record of generating revenue for existing and new clients.
• Ability to influence and collaborate with all organizational levels.

Responsibilities

• Lead client service team and manage engagements ensuring objectives are met.
• Advise clients and enhance their service experience.
• Grow revenue by anticipating client needs and delivering new solutions.

Skills

Negotiation skills

Relationship management

Influencing skills

Strategic thinking

Client retention

Education

Relevant university degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

As a Client Service Associate Director you will lead and grow block of group benefit clients ensuring overall client satisfaction and profitability. In addition, you are day-to-day lead on large, complex client engagements involving strategic design and management of programs in close collaboration with leaders and senior technical counterparts. You drive client strategy and grow client relationships by leveraging your expertise alongside WTW’s experts, innovative solutions and capabilities. You are great at client retention and satisfaction and are developing your ability to identify and close new client business.

The Role

• Serves as the strategic partner and trusted advisor to large clients in the design and management of their group benefits programs.
• Leads the client service team and collaborates closely with technical resources and actuaries in the design and delivery of project plans, ensuring progress against established objectives, budgets, timelines, deliverables and quality standards
• Proactively advises clients and ensures superior client service
• Demonstrates strong negotiation and relationship management skills to handle difficult conversations in client and vendor situations to optimize activities and outcomes
• Engages WTW specialist resources and experts locally and globally to solve for client needs and generate new business
• Materially grows revenue through anticipating client needs, offering new solutions to current clients and effectively scoping and contracting client engagements
• Serves as the expert in new client pursuits by crafting solutions to meet prospect needs and responding to RFP’s where appropriate
• Directly manages and/or mentors colleagues to achieve objectives
• Maintains market presence and enhances WTW’s brand in the marketplace
• Conducts final review of deliverables to ensure alignment to client objectives, leverage of optimal WTW recommendations, services and solutions, and adherence to WTW professional excellence standards
• Develops an enhanced understanding of the drivers of H&B revenue, and develops effective engagement pricing, contracting and staffing models to ensure profitability

Qualifications

The Requirements

• 10+ years’ experience and demonstrated success in the design/management of mid-sized and larger group benefit plans gained in a consulting or brokerage environment
• Proven ability to generate revenue for existing and new clients
• Track record of success in managing and growing relationshipsin mid-sized and larger clients
• An executive presence with polished and well developed communication skills
• Ability to influence and collaborate with all levels of an organization
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint
• Life and Health license required within 180 days of joining
• Availability to travel on as needed basis
• Relevant experience and/or university degree

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer

Compensation

The base salary compensation range being offered for this role is $110,000-$150,000 CAD per year.

This role is also eligible for an annual short-term incentive bonus.