Head of Implementation & Customer Success

Rippling; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading HR and IT solutions provider in Toronto is seeking a seasoned customer success leader to guide and mentor a team of Implementation Managers. The role involves coaching team members, managing customer escalations, and improving processes for enhanced efficiency. Candidates should have significant SaaS experience and a proven track record in team leadership. The position offers competitive salary, benefits, and equity options.

Benefits

Competitive salary

Benefits

Equity options

Qualifications

• Significant SaaS experience required.
• Demonstrated track record in team leadership.
• Ability to coach and develop team members.

Responsibilities

• Guide and mentor a team of Implementation Managers.
• Manage customer escalations effectively.
• Improve processes for enhanced efficiency.

Skills

Team leadership

SaaS experience

Coaching

Job description

A leading HR and IT solutions provider based in Toronto is seeking a seasoned customer success leader to guide and mentor a team of Implementation Managers.

Responsibilities include coaching team members, managing customer escalations, and improving processes for enhanced efficiency.

Candidates should have significant SaaS experience and a track record in team leadership.

The position offers competitive salary, benefits, and equity options.