Head of Corporate IT

Banyan Software; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

A leading technology firm in Toronto is seeking a visionary IT leader to drive the Corporate IT function. This role targets the digital workplace strategy, enhancing the employee IT experience, and modernizing IT systems. The ideal candidate has over 10 years of IT leadership experience, strong operational skills, and a strategic mindset towards enterprise architecture. Join us to facilitate the transition into a future-ready IT environment.

Benefits

Diversity and inclusion initiatives

Opportunity for career growth

Qualifications

• 10+ years of progressive IT leadership experience.
• Demonstrated success delivering a high-quality end-user experience.
• Understanding of SaaS-first infrastructure.

Responsibilities

• Develop and execute a digital workplace strategy.
• Build a world-class end-user IT experience.
• Set vision for IT architecture with security principles.

Skills

Strategic foresight

Operational rigor

Cross-functional partnership

Change leadership

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Google Workspace

ITSM platforms

Job description

Role Overview

We are seeking a visionary yet hands-on IT leader to reimagine and lead Banyan’s Corporate IT function. This role sits at the intersection of strategy and execution, ensuring that our IT environment is both future-ready and reliable day-to-day. The Head of Corporate IT will drive our digital workplace strategy, creating a seamless, integrated, and secure end-user experience that enables productivity across our globally distributed workforce.

The ideal candidate combines strategic foresight with operational rigor, partnering closely with executive leadership and stakeholders to modernize IT systems while championing a culture of service excellence, simplicity, and innovation. This leader will develop and execute an IT transformation strategy that modernizes our core systems, improves the employee technology experience, strengthens IT governance, and ensures we are resourced appropriately to meet evolving demands. The ideal candidate brings a strong foundation in IT operations and infrastructure, coupled with a strategic understanding of enterprise architecture and how IT can support scalable, secure, and cost-effective business processes. The candidate brings strong cross-functional partnership and communication abilities that enable aligned and successful execution of IT strategies.

Key Responsibilities

Strategic Leadership

• Develop and execute a digital workplace strategy that prioritizes the employee experience while enabling scalability, security, and cost-effectiveness.
• Develop and execute a multi-year IT transformation strategy that aligns with Banyan’s growth, operational model, and distributed structure.
• Ensure the IT organization is resourced, structured, and empowered to deliver reliable, secure, and scalable support to employees across geographies.
• Provide leadership across IT functions including user support, endpoint management, identity and access management, SaaS administration, and collaboration tooling.
• Serve as a trusted advisor to executive leadership, translating business needs into IT priorities.

End-User Experience & Operational Excellence

• Build a world-class end-user IT experience through proactive support, streamlined processes, and seamless collaboration tools.
• Establish robust IT processes for onboarding/offboarding, SaaS provisioning, device lifecycle, and incident response.
• Leverage automation and self-service solutions to reduce friction, improve visibility, and empower employees.
• Continuously measure and improve employee satisfaction with IT services. Digital Transformation & Change Leadership
• Act as a change agent, thoughtfully rolling out IT initiatives supported by clear communication and change management.
• Drive adoption of modern workplace technologies, ensuring employees are equipped with intuitive, integrated, and secure tools.
• Balance innovation and reliability—introducing forward-looking solutions while maintaining a dependable IT foundation.

Architecture and Governance

• Set the vision for Banyan’s IT architecture in partnership with security and business stakeholders, ensuring it is modular, scalable, and aligned with cloud-first, zero-trust principles.
• Champion identity-first security and governance across SaaS applications, devices, and data access policies.
• Work closely with the shared security function to ensure compliance with internal policies and external regulations, and to enable rapid incident detection and response.
• Define and enforce IT standards and policies that support efficient operations and strong governance without introducing unnecessary friction.

Qualifications

Must-Have

• 10+ years of progressive IT leadership experience in fast-paced, distributed, and scaling organizations.
• Demonstrated success delivering a high-quality end-user experience and transforming IT into a strategic enabler.
• Strategic understanding of enterprise architecture, SaaS-first infrastructure, and modern digital workplace solutions.
• Deep expertise in Microsoft 365, Google Workspace, identity & access management, device lifecycle management, and ITSM platforms.
• Proven ability to partner cross-functionally, build credibility, and lead through influence
• Experience in organizations with a M&A or portfolio-based model.
• Familiarity with compliance and certification frameworks such as SOC 2 or ISO 27001.
• Understanding of how to balance global standards with local support in distributed organizations.

Success in this Role Will Look Like

• A clearly articulated digital workplace and IT roadmap that scales with Banyan’s growth.
• Exceptional employee satisfaction with IT services and tools. Measurable improvements in IT governance, visibility, and risk management.
• A high-performing IT function that delivers reliable daily operations while leading Banyan into its digital future.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Beware of Recruitment Scams: we have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address; Remember, employers will never request payment or banking information during the hiring process; If you receive a suspicious message, do not respond — instead, forward it to [e-mail] and/or report it to the platform where you received it.