Hands-On Tech Support Technician: Hardware & Networking

GreenTech Resources Worldwide Canada; Strathmore; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a User Support Technician based in Strathmore, Alberta. The ideal candidate will have a degree in computer science or IT and a strong focus on troubleshooting hardware and software issues. Responsibilities include assisting customers, resolving technical problems, and managing multiple cases. This permanent position offers an hourly rate of $31.00 to $46.75 and requires 1-2 years of relevant experience. Certification in Microsoft, Linux, or Cisco is a plus.

Qualifications

• Degree in computer science or information technology is required.
• It is advantageous to be certified for Microsoft, Linux, or Cisco.
• Prior experience in tech support, desktop support, or a related role is preferred.
• Knowledge of Windows/Linux/Mac OS.
• Working knowledge of remote desktop applications and help desk software.
• Detail-oriented and problem-solving abilities are required.

Responsibilities

• Discovering hardware and software solutions.
• Troubleshooting technical problems.
• Identifying and repairing flaws.
• Troubleshooting network issues.
• Hardware and software installation and configuration.
• Speaking with customers to quickly determine the source of their problem.
• Giving customers timely and accurate feedback.
• Customers are guided through a series of steps to solve a problem.
• Following up with clients to ensure the issue has been resolved.
• Replace or repair the required components.
• Assisting with the deployment of new applications.
• Support is provided in the form of procedural documentation.
• Managing several cases at once.
• New technologies are being tested and evaluated.
• Checking the electrical safety of equipment.

Job description

A leading technology solutions provider is seeking a User Support Technician based in Strathmore, Alberta. The ideal candidate will have a degree in computer science or IT and a strong focus on troubleshooting hardware and software issues. Responsibilities include assisting customers, resolving technical problems, and managing multiple cases. This permanent position offers an hourly rate of $31.00 to $46.75 and requires 1-2 years of relevant experience. Certification in Microsoft, Linux, or Cisco is a plus.