H&M Sales Advisor

H&M; Saskatoon; On-site; CAD 30,000 - 60,000; Part time

Job summary

A global fashion retailer is seeking a Sales Advisor in Saskatoon to provide exceptional customer service, guide customers through fashion trends, and support store operations. The ideal candidate is passionate about fashion, possesses strong communication skills, and has experience in sales or customer service. The position offers hourly employment with various benefits, including employee discounts and comprehensive wellbeing programs.

Benefits

Employee discounts

Comprehensive benefits

Wellbeing programs

Qualifications

• Passionate about fashion and what is created in-store.
• Motivated by giving customers a great experience.
• Sales experience in a dynamic, collaborative environment.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Engage with customers to provide excellent service.
• Support with commercial actions to reach sales targets.

Skills

Strong communication

Creativity

Curiosity

Flexibility

Decisiveness

Action-orientation

Job description

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You will use your fashion and product knowledge to provide customers with all relevant information for the best experience, and contribute to garment refill & care, presentation and a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service and conversations
• Guide customers through fashion trends, stories and products in all areas of the store
• Effectively promote and sell our products
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

Team & Development

• Retain and share service, fashion and store operations knowledge with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introduction processes and trainings and courses relevant for role and future development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation and maintenance of attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
• Support opening and closing of the store
• Follow all Health & Safety guidelines and legal requirements applicable to the role

Qualifications

• Passionate about fashion and what is created in-store
• Motivated by giving customers a great experience
• Strong communication, creativity, curiosity, flexibility, decisiveness and action-orientation
• Enjoy working in a collaborative and dynamic environment
• Sales experience in a dynamic, collaborative environment
• Experience in customer service in fashion, retail or other service-related industries

Why You\'ll Love Working at H&M

• Value diverse backgrounds and an inclusive environment
• Join a values-driven organization guided by 7 values
• Access to Colleague Resource Groups for community and networking
• Opportunities for personal expression and employee discount
• Comprehensive benefits, wellbeing programs, retirement plan, paid leave and community day
• Express personal style with employee discounts across brands

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• We reserve the right to modify compensation ranges and responsibilities as needed
• Reasonable accommodations for applicants with disabilities available; contact [e-mail] for assistance