H&M Sales Advisor

H&M; City of Langley; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading fashion retailer in Metro Vancouver is looking for a Sales Advisor to provide excellent customer service and support successful sales. You will engage with customers, promote products, and maintain a clean and inviting store environment. Ideal candidates should be passionate about fashion, have experience in retail, and thrive in a collaborative team setting. This role offers flexible hours, competitive pay, and comprehensive benefits including health insurance and staff discounts.

Benefits

Employee discount

Health insurance

Community service day

Qualifications

• Passionate about fashion and providing great customer experiences.
• Enjoy working in a dynamic team environment.
• Flexible and motivated to meet sales targets.

Responsibilities

• Provide excellent customer service and support sales.
• Promote products and the Customer Loyalty App.
• Keep updated with fashion trends and styles.

Skills

Customer service

Sales experience

Fashion knowledge

Communication

Job description

Job Description

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Actively promote and sell our products to customers
• Promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

Fashion & Trend Awareness

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use your product and fashion knowledge to share relevant information with customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant available onboarding, introduction processes, trainings and courses relevant for your role and future development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house, including stockrooms
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Upkeep and follow best practice for any in‑store OMNI Services and in‑store tech services/tools, e.g. Instore Care App, Click & Collect, Smart Store
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are

• Passionate about fashion and everything we create in‑store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment that can be applied to the role
• Experience with customer service in fashion, retail or other service‑related industries

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability
• We pride ourselves on being a values‑driven organization, guided by 7 unique values that have been part of our success story for over 75 years
• Access to our Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• Access to a large global talent community where career growth is limitless
• Support overall wellbeing with comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave and paid time off, and a community day to serve your local community
• Express your personal style with our employee discount at H&M, Other Stories and COS

Additional Information

Compensation: Salary range starting at $17.85 hourly**

Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition, all employees are included in our H&M Incentive Program – HIP.

In addition to our global benefits, local markets may offer different competitive perks and benefits, which can differ between employment type and country.

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We’re Committed to Providing Reasonable Accommodations

If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Maki Assessment Tool

We use an online assessment tool called Maki for skills‑based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision‑making tool. Rather, it is a tool that uses an AI‑created avatar to present to you a set of multiple‑choice questions. These questions are prepared by the H&M hiring team to assess candidates’ ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.

If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting [e-mail]. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions.