Global Support Engineering Manager – Remote‑Friendly & Growth‑Driven

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading open source software provider in Canada is seeking a Regional Support Manager to lead professional support teams. Responsibilities include management, operational control, and ensuring customer satisfaction. Ideal candidates will have extensive Linux CLI experience, leadership skills, and a strong customer focus. The role offers a distributed work environment, annual compensation reviews, and a personal learning budget. Join a company dedicated to innovation and excellence in the tech industry.

Benefits

Personal learning and development budget

Annual compensation review

Recognition rewards

Employee Assistance Programme

Opportunity to travel to new locations

Qualifications

• Extensive CLI experience with Linux at a technical level.
• Confidence under pressure with a high customer focus.
• Fluency in two languages, English as primary.

Responsibilities

• Management of a professional support team.
• Accountability for key performance indicators (KPIs).
• Contribution to the support knowledge base.

Skills

CLI experience with Linux

Leadership experience

Excellent communication skills

Customer focus

Experience in Open Source projects

Job description

A leading open source software provider in Canada is seeking a Regional Support Manager to lead professional support teams. Responsibilities include management, operational control, and ensuring customer satisfaction. Ideal candidates will have extensive Linux CLI experience, leadership skills, and a strong customer focus. The role offers a distributed work environment, annual compensation reviews, and a personal learning budget. Join a company dedicated to innovation and excellence in the tech industry.