Global Remote Customer Success Team Lead

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading open-source technology firm is looking for a Customer Success - Team Manager to enhance customer engagement and oversee a global team of Customer Success Managers. Candidates should have a strong background in Customer Success and team management, and be passionate about technology. The role is fully remote and requires strategic planning, customer support, and team management skills. The company offers a competitive salary, a performance-driven bonus, and benefits that reflect global standards for fairness and recognition.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Recognition rewards

Qualifications

• Proven track record in Customer Success.
• Willingness to travel up to 4 times a year.
• Commitment to continuous learning and improvement.

Responsibilities

• Provide mentoring and coaching to team members.
• Resolve escalated customer issues requiring expertise.
• Conduct regular performance reviews with team members.

Skills

Customer Success expertise

Analytical skills

Cross-team collaboration

Problem-solving

Language proficiency

Education

Bachelor's degree in Business, Communication, or STEM

Job description

A leading open-source technology firm is looking for a Customer Success - Team Manager to enhance customer engagement and oversee a global team of Customer Success Managers. Candidates should have a strong background in Customer Success and team management, and be passionate about technology. The role is fully remote and requires strategic planning, customer support, and team management skills. The company offers a competitive salary, a performance-driven bonus, and benefits that reflect global standards for fairness and recognition.