German-Speaking Member Success Agent (Part-Time, Remote)

Dynata, LLC; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading market research company is seeking a Member Success Agent fluent in German for a part-time, fully remote position. The role involves delivering excellent customer service to panelists, resolving queries, and achieving KPI goals. Ideal candidates should have advanced English, at least 2 years of customer service experience, and strong organizational skills. This position offers flexibility in a dynamic work environment.

Qualifications

• Must have at least 2 years of experience in a customer service role.
• Experience in telephone support and online support.
• Proactive, motivated, and flexible team player.

Responsibilities

• Follow up with other support staff for ticket resolution.
• Achieve team KPI goals.
• Support team lead with admin tasks.
• Coordinate escalations and communicate urgent issues.
• Fulfill service requirements set by department head.

Skills

Fluent in German

Advanced English proficiency

Excellent communication skills

Customer service experience

Attention to detail

Organizational skills

Ability to multitask

Experience with Microsoft Office

Job description

A leading market research company is seeking a Member Success Agent fluent in German for a part-time, fully remote position. The role involves delivering excellent customer service to panelists, resolving queries, and achieving KPI goals. Ideal candidates should have advanced English, at least 2 years of customer service experience, and strong organizational skills. This position offers flexibility in a dynamic work environment.