General Manager

Gold's Gym - British Columbia; Vancouver; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading fitness chain in Vancouver is seeking an enthusiastic General Manager to oversee facility operations and lead a sales team. You will be responsible for achieving sales targets and developing team members, while promoting an exceptional customer experience. The ideal candidate has strong leadership skills, experience in the health and wellness industry, and a relevant college degree. This position offers a collaborative team environment and competitive compensation.

Benefits

Complimentary club membership

Discount on Gold’s Gym products and services

Health Benefits

Qualifications

• Active in the UBC community or attended UBC with established pipeline.
• Minimum two (2) years professional experience.
• Experience in the health and wellness industry preferred.

Responsibilities

• Ensure proper upkeep and overall facility operation.
• Inspire and grow your team through leading by examples.
• Develop and acquire new corporate accounts to increase revenue.

Skills

Leadership skills

Motivating and influencing people

Strong administrative skills

Education

College or University degree

Job description

GENERAL MANAGER

Gold’s Gym University Marketplace is hiring full time General Manager / General Manager- In Training, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Gold’s Gym BC

Big Brand Name - Canadian Owned and Operated.

Compensation

$3500 monthly + commissions

Shifts Required

Full-Time 5 Days a week, 1 weekend day required Evening shifts required, must be available evenings until 8pm+

Key Responsibilities

• Ensure the proper upkeep and over all facility operation
• Assume responsibility to ensure all team members are meeting targets (sales, personal training, customer service representatives, etc.)
• Meet and exceed team sales quota by monitoring sales KPIs, forecasting, fine-tuning sales processes, and ensuring consistency of sales metrics among the team
• Inspire and grow your team through leading by examples and building a positive team spiritli>
• Develop, implement and monitor team member succession planning to help develop team members
• Provide exceptional leadership and manage and grow an effective sales team
• Develop, build and acquire new corporate accounts to increase revenue for the club
• Draft and submit sales and operation reports to upper management as required
• Work closely with all functional teams (human resources, operations, personal training, marketing, finance, customer service, etc.) as a key contributor to the company’s overall success and profitability
• Participate in events to generate new sales, such as trade shows, open houses, member appreciation nights, etc.)
• Deliver financial results by creating a positive and supportive environment, setting standards in customer service and staff training and development
• Able to self organize with a strong attention detail, work within budgets, have a responsibility for timelines and be able to think creatively to drive sales initiatives to the club
• Recognize potential and create staff development plans for employees based on career aspirations and address poor performance; initiate and administer performance improvement action plans and/or corrective action as necessary
• Delegate effectively by assigning and overseeing completion of all club responsibilities through the work of others
• Generate sales through providing guests with tours of the facility, business to business outreach, referrals from members, and promoting the facility by distributing guest passes to prospective members
• Resolve and elevate customer complaints in a professional, respectful manner;
• Educate and empower your team to resolve customer concerns in the moment
• Be active in the community by organizing events regularly, connecting with other local businesses to support healthy relationships and marketing opportunities
• Monitors and adjusts schedules to maximize employee productivity, obtain payroll goals and cover key business hours/peak days
• Assist with shift coverage as needed
• Complete all new hire onboarding training to master base tasks and advanced leadership tasks and habits

Qualifications

• Active in the UBC community / or Attended UBC with a already established personal pipeline is an asset
• Strong leadership skills, with ability to motivate and influence people
• College or University degree preferred, with minimum two (2) years professional experience
• Experience in the health and wellness industry is preferred
• Ability to multi-task and perform calmly in a fast paced environment
• Strong administrative skills including payroll, scheduling, ordering inventory, and report generating

What We Offer

• Positive, rewarding, and collaborative team environment
• Competitive compensation
• Complimentary club membership
• Discount on Gold’s Gym products and services
• *Health Benefits