General Manager

Crunch Fitness Canada; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading fitness company is seeking a General Manager in Hamilton, Ontario, to ensure seamless gym operations and exceptional member experiences. This role involves fostering a welcoming environment, managing the team, and driving business growth. The ideal candidate has experience in a fitness setting, service-oriented management, and a commitment to team development.

Benefits

Flexible schedule

Opportunity for advancement

Training & development

Competitive Salary

Performance-Based Commission

Comprehensive Work / Life Balance

In-House Sales and Leadership Training

Free membership and discounts

Career Advancement

Inclusive Company Culture

Qualifications

• Must possess experience in a fitness environment.
• Service-oriented management experience required.
• Ownership mentality and growth mindset are essential.

Responsibilities

• Foster a welcoming, friendly, and warm environment for all members.
• Source, interview, and hire team members.
• Directly manage the team, set weekly schedules, and assign responsibilities.

Skills

Experience in a fitness environment

Service-oriented management experience

Ownership mentality

Growth mindset

Job description

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development

We Offer

• Competitive Salary : Paid biweekly and based on experience and skillset
• Performance-Based Commission : Monthly payouts based on KPIs (listed pay includes commission)
• Comprehensive Work / Life Balance : Includes paid vacation, sick time, paid holidays, and personal days
• In-House Sales and Leadership Training : Paid training to enhance your skills
• Earn While You Learn : Paid training on Crunch Connected, our platform
• Continuous Mentorship : Guidance from experienced fitness leaders with over 100 years of combined experience
• Employee Perks : Free membership with guest privileges, discounts, and a daily workout built into your schedule
• Career Advancement : Direct path to franchise ownership
• Transparent Communication : Open-door policy with supportive management
• Inclusive Company Culture : Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts), and more!

About Crunch Fitness

• Be a part of the greatest growth story ever to be told in the fitness industry!
• The company is rapidly expanding its club footprint throughout Canada, and it is led by a management team with over 100 years of combined experience in the fitness industry.
• With over 500 locations, Crunch Fitness is a leader in offering the highest value to its members at the lowest cost

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

Your Schedule

• Monday through Friday
• Flexible Scheduling

Position Overview

The General Manager plays a critical role in ensuring the seamless operations of our gym, aiming to deliver an exceptional member experience within a positive environment while ensuring financial success. This leadership position requires the ability to motivate and lead a team, coupled with a commitment to continuous employee training and development.

Responsibilities

• Community Environment : Most importantly, foster a welcoming, friendly, and warm environment for all members
• Team Building : Source, interview, and hire team members, establishing strong, cohesive teams
• Management Oversight : Directly manage the team, set weekly schedules, and assign responsibilities to ensure smooth operations
• Training Standards : With support, oversee and maintain training standards, coaching and developing team members to enhance sales performance
• Development and Coaching : Consistently develop and coach team members, providing training on employment policies and practices
• Staff Meetings and Goals : Conduct staff meetings, set goals, and energize the team around daily, weekly, and monthly objectives
• Business Growth : Drive business profitability and inspire the team to achieve daily, weekly, and monthly objectives
• Member Retention : Ensure timely resolution of member concerns as retention is a key priority
• KPI Monitoring : Monitor staff performance through scoreboards, ensuring KPI standards are met or exceeded
• Facility Maintenance : Maintain a clean facility with equipment operating at optimal levels
• Payroll and Scheduling : Manage employee payroll and scheduling, ensuring adequate staffing levels at all times
• Product and Service Knowledge : Possess a comprehensive understanding of all offerings, amenities, and equipment utilization
• Compliance and Accuracy : Ensure and monitor compliance with all policies, procedures, and standards, maintaining accuracy in operations
• Inventory Management : Monitor club inventory and ensure timely restocking

Who You Are

• Experience in a fitness environment
• Service-oriented management experience
• Ownership mentality
• Growth mindset
• A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.