Full-time/ IT Support Specialist, HYBRID (Markham, ON)

SCM; Markham; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A technology-driven insurance company is looking for a Technical Support Analyst to support and maintain their IT systems. This role requires strong communication skills and a basic understanding of Windows environments. Responsibilities include processing support requests, troubleshooting hardware issues, and ensuring network functionality. The ideal candidate will have a minimum grade 12 education and some experience in IT. This position is based in Markham, requiring periodic in-office presence.

Benefits

Accommodations available for disabilities

Encouragement of diverse applications

Qualifications

• 0-2 years of related industry experience.
• Solid understanding of Microsoft Windows 11.
• Experience troubleshooting computer hardware.

Responsibilities

• Process support requests; maintain accountability until resolved.
• Install and configure workstations and servers.
• Perform data backup and recovery.

Skills

Outstanding interpersonal skills

Strong English verbal and written communication

Organizational skills

Proven problem solving skills

Detail oriented

Education

Minimum grade 12 education

Post-secondary IT diploma/degree

Tools

Active Directory

Microsoft Windows 11

Email administration (Exchange, O365)

Job description

Role Summary

We are looking to hire a Technical Support Analyst to join our Mississauga team. The main purpose of this role is to maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.

The successful candidate for this position must reside locally and be able to attend the Markham office as required.

Competencies

• Outstanding interpersonal skills;
• Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
• Organizational skills to perform scheduled tasks.
• Demonstrated ability to be a contributing member within a cross functional team environment.
• Proven problem solving skills.
• Detail oriented
• Windows Server administration experience is an asset

Responsibilities

• Process support requests; maintaining accountability and ownership of incident until resolved
• Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Configure and troubleshoot corporate email (O365)
• Must be available for on-call after-hours support
• Occasional evening and weekend work and some travel necessary
• Miscellaneous- other duties as required

Requirements

• Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
• 0-2 years of related industry experience
• Solid understanding of recent or latest version of Microsoft Windows (11)
• Active Directory user and group administration
• Experience troubleshooting computer hardware
• Experience with email administration (Exchange, O365) an asset
• Familiarity with Symantec suite of security software an asset
• Hire will be required to work out of Markham location periodically (2-3x per week to start and may be reduced thereafter)

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.