Full Time Case Manager at Herring Cove Apartments

Shelter Nova Scotia; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community support organization in Halifax is seeking individuals committed to helping marginalized individuals achieve stability. The role includes maintaining the facility, providing support services, and ensuring tenant safety. Candidates must have post-secondary education, strong communication skills, and knowledge of community programs. This position requires dedication to ethical boundaries and the ability to assist clients in daily life skills development. It offers a salary of $24.35 per hour and various benefits, including vacation and health plans.

Benefits

2 weeks vacation

Employee Assistance Program (EAP)

Health & Dental

Qualifications

• Must have post-secondary experience.
• Able to adhere to confidentiality and code of conduct policies.
• Knowledge of the Housing First Approach.

Responsibilities

• Maintain professional ethical boundaries at all times.
• Ensure the facility and grounds are maintained and report repairs.
• Assist tenant with the development of daily life skills.

Skills

Excellent verbal and written communication skills

Strong attention to detail

Ability to understand cultural differences

Interviewing, counselling and intervention techniques

Knowledge of community programs

Education

Post-secondary education

Tools

HIFIS database

Microsoft Applications

Job description

At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community without judgement with spaces and places for people to belong.

About the Facility

Herring Cove Apartments is a supported living environment for individuals who identify as male and are experiencing long term Alcohol Use Disorder and have a history of homelessness. We provide supported affordable housing to up to 12 people in the form of shared apartments enabling our tenants to create a sense of community.

Requirements

• Successful candidate must have post‑secondary experience
• Favourable Criminal Record Check and Child Abuse Registry Check will be required
• Must have Standard First Aid/CPR Level C or be willing to acquire within the first 6 months of employment
• Strong knowledge of the policies, procedures, structure, mission and mandate of Shelter Nova Scotia
• Able to adhere to a strict policy of confidentiality, code of conduct policies and procedures
• Ability to remain awake, alert and vigilant at all times while on duty
• Excellent verbal and written communication skills
• Excellent attention to detail and organisational skills
• Proficiency in Microsoft Applications including: Internet Explorer, Word, Excel, Outlook
• Child Abuse Registry check and/or Government of Canada Personnel Screening may be required depending on the facility where you will be working
• Interviewing, counselling and intervention techniques
• Knowledge of community programmes and services serving individuals experiencing homelessness or at risk of homelessness
• Knowledge of the structure and organisation of the Department of Community Services and applicable legislation and policies (Employment Support and Income assistance)
• Ability to understand cultural differences
• Ability to understand the dynamics of clients’ behaviour and assess their needs and risks
• Ability to accurately and professionally document and maintain client notes using the Homeless Individuals and Families Information System (HIFIS) database
• Knowledge of the Housing First Approach
• Perform First Aid and/or CPR when required
• Perform personal care as required

Hours of Work

72 to 96 hours biweekly. Working 12‑hour shifts on a scheduled rotation including days, nights and weekends. Salary will be averaged to 84 hours biweekly. This is an awake position; staff are required to stay awake, alert and vigilant at all times while on duty.

Salary

$24.35 per hour (as per Collective Agreement)

Deadline to Apply

Monday December 15th at 8:00am

Benefits

• 2 weeks vacation (84 hours)
• 8 paid personal days (96 hours)
• Employee Assistance Program (EAP)
• 2% RRSP Match (upon completion of probation)
• Health & Dental

Shelter Nova Scotia is committed to building a diverse and inclusive community without judgement. We value people for who they are, the uniqueness they bring and the opportunities to learn from our differences. We welcome applications from members of diverse communities.

Responsibilities

• Maintain professional ethical boundaries at all times
• Maintain positive working relations with government and community agencies
• Represent Shelter Nova Scotia in the community in an appropriate and responsible manner
• Adhere to Health, Fire and other standards as required by applicable legislations
• Maintain the rights and security of the tenants, staff and community
• Not disclose information contained within documentation with any tenant or unauthorized individual
• Not establish solitary confidentiality with the tenants
• Maintain the daily operations of the facility
• Receive and direct the proper storage of deliveries
• Ensure that the facility and grounds are maintained at an acceptable level of cleanliness and report required repairs as recognised
• Daily cleaning and minor maintaining of facility bedding setup, laundry, garbage removal and recycling; assist tenants with unit cleaning
• Maintain accurate and up to date HIFIS database according to guidelines provided
• Activate and de‑activate the alarm as required
• Conduct appropriate Facility Checks and confirm count as per Shelter Nova Scotia policy
• Participate in safety calls procedures as instructed by Shelter Nova Scotia policy
• Maintain an accurate filing system
• Complete detailed shift briefings (to include updates on all tenants and facility activities) as required by Shelter Nova Scotia policies
• Enter notes into HIFIS
• Assist with meal preparation as required
• Conduct wake‑ups as required
• Assist with medication as per policies of Shelter Nova Scotia
• Maintain required documentation on individual tenants
• Attend all staff meetings
• Contact and follow direction of the Shelter Nova Scotia on‑call personnel as required
• Follow direction and perform other duties as required or deemed necessary by the House Manager or Director of Housing
• Participate in the On‑Call Rotation as required
• Knowledge of the Residential Tenancy Act
• Complete move‑ins as necessary
• Complete full SPDATs with incoming tenants, upload or paste to HIFIS and submit any reports as specified
• Assist tenant with the development of daily life skills and provision of overall program information
• Ensure confidentiality is respected at all times and particularly in relation to program participants
• Facilitate skills building with tenants
• Develop new and strengthen existing relationships with partnering organisations that offer employment and support tenants as appropriate
• Develop and monitor case plans with tenants
• Manage crisis situations that may arise within the facility