Frontline Support Worker

SWAN Vancouver; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization in Vancouver is looking for a Frontline Support Worker. This part-time role involves outreach, advocacy, and case management for vulnerable populations. Ideal candidates will have a passion for social equity and experience in social services. Position offers competitive hourly pay and several benefits, including time off and professional development opportunities.

Benefits

3 weeks vacation

Professional development opportunities

Time off for cultural observances

Qualifications

• Valid driver's license and clean driving record.
• Experience in a social services setting preferred.
• Experience creating inclusive, welcoming spaces.

Responsibilities

• Prepare outreach supplies for distribution.
• Provide outreach to sites supported by SWAN.
• Compile outreach reports from statistics.

Skills

Knowledge of issues relating to sex work

Full professional English proficiency

Fluent in Japanese

Excellent verbal and written communication skills

Excellent organizational skills

Excellent time management skills

Ability to work collaboratively

Job description

Frontline Support Worker

PART-TIME, 16 HOURS

FIXED TERM FROM NOVEMBER 1, 2025 to JANUARY 31, 2027

Join our team as a Frontline Support Worker at SWAN

ABOUT US

SWAN Vancouver ) is a non-profit organization that operates on the stolen ancestral lands of the xʷməθkʷəy̓əm(Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. We are also honoured to work in the territories of the QayQayt First Nation, Kwantlen, q̓íc̓əy̓ (Katzie), Semiahmoo, Tsawwassen First Nations, kʷikʷəƛ̓əm (Kwikwetlem) and Stó: lō Nation.

Through frontline services and systemic advocacy, SWAN promotes the rights, health, and safety of im / migrant women who are engaged in indoor sex work. Centering safety, rights, self-determination, equity, and integrity, SWAN is an anti-racist, intersectional feminist organization that prioritizes the voices, lived realities, and needs of the im / migrant women we serve. All the women accessing SWAN's services are racialized, and our service and work are strongly influenced by multiple and varied intersections that im / migrant women experience in their lives, including race, class, age, socioeconomic and immigration status, language, and ability. As an employer, we are committed to paying a Living Wage, fostering a diverse, inclusive, and equitable workplace, and supporting the professional growth of our employees.

ABOUT THE OPPORTUNITY

SWAN is looking for a Frontline Support Worker who is passionate about SWAN's mission. Our ideal candidate is a collaborative and thoughtful individual who communicates clearly and honestly and brings their commitment to intersectional feminism and anti-racism into every aspect of their work.

SWAN recognizes that people from communities who experience structural marginalization and oppression (e.g., based on gender, ethnicity, citizenship / immigration status, sexual orientation, socioeconomic status, and involvement in sex work) may be less likely to apply. We strongly encourage you to apply if you have a passion for SWAN's mission and meet the required qualifications and competencies. Applicants with lived experience in sex work, im / migration and / or the migrant work sector will be given preference. Please note that it is SWAN's policy to never require disclosure of sex work experience.

As the Frontline Support Worker at SWAN, you will be central to SWAN's Programs. Reporting to Program Manager, you will :

• Prepare outreach supplies, special requests, and gifts for distribution at the SWAN office.
• Provide outreach via Modo to the sites that SWAN supports.
• Consolidate statistics from both volunteer and staff outreach and compile them into an outreach report.
• Assist with the creation and distribution of program documents.
• Provide on-call and in-person support to SWAN's volunteers.
• Assist with the planning of outreach team and volunteer meetings and events.
• Facilitates mobile testing by delivering kits and providing support for dried blood spot testing and follow-up treatments as needed.
• Provide client-centered services, advocacy, and case management to the people we support, including referrals and accompaniments.
• Collaborate and advocate with health and social service providers to reduce barriers to community services.
• Assist in managing and promoting SWAN's abuser alert system.

DESIRED QUALIFICATIONS

• Valid drivers license and a clean driving record, eligible to join Modo.
• Experience in a social services setting is an asset.
• Experience in creating inclusive, welcoming spaces for volunteers and clients is an asset.
• Experience working with staff in a bilingual environment is an asset.

CORE COMPETENCIES

• Knowledge of issues relating to sex work, im / migration, and / or gender equality.
• Full professional English proficiency.
• Fluent in Japanese (speaking, listening, reading, and writing).
• Proficiency in Mandarin or Cantonese is an asset.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work both collaboratively and independently.
• Ability to adhere to standards of confidentiality, ethical service delivery, and professional boundaries.
• Ability to communicate clearly and build relationships of trust, including with people with different identities and lived experiences.
• Ability to lift boxes up to 50lbs.

HOURS AND WORK LOCATION

• Hours : 16 hours per week, Monday to Friday, 4-8 hours a day, day shift, occasional evenings and weekends
• Location : Vancouver BC, SWAN Office and in the community

COMPENSATION AND BENEFITS

• $25.55 to $27.50 an hour
• Time off : 3 weeks vacation, pro-rated, plus time off over the winter holiday season; Lunar New Year, Easter Monday, Indigenous Peoples Day, all BC statutory holidays; and an additional floating religious / cultural observance day.
• Professional development opportunities

HOW TO APPLY

To be considered for the Frontline Support Worker position, applicants are encouraged to submit a resume and cover letter through Collage). Applicants selected for an interview will be contacted. We kindly ask that candidates do not call the SWAN office. We thank all candidates for their interest and time in applying to this position.