Front Office Leader: Luxury Guest Experience

Accor Hotels; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel group in Calgary seeks an Assistant Manager, Front Office to oversee daily operations and deliver a seamless guest experience. The successful candidate will lead Front Desk and Guest Services teams, ensuring high service standards, while handling guest concerns and managing operations efficiently. Candidates should have a minimum of 2 years in the Rooms Division and strong leadership skills. This role offers opportunities for professional development in a dynamic hospitality environment.

Benefits

Employee benefit card for discounts

Learning programs through Academies

Career development opportunities

Participation in Corporate Social Responsibility activities

Qualifications

• Minimum of 2 years of experience in Rooms Division.
• Willingness to work flexible hours including weekends and public holidays.
• First Aid certification must be completed or willing to obtain.

Responsibilities

• Oversee daily operations of the Front Desk and Guest Services.
• Lead and coach colleagues to provide luxury guest service.
• Ensure effective blocking and inventory management for room assignments.

Skills

Strong relationship-building skills

Excellent verbal and written communication skills

Passion for delivering exceptional guest experiences

Highly organized and adaptable

Energetic and proactive

Education

Diploma in Hospitality Management or related field

Tools

Front Office operating systems

Job description

A leading hotel group in Calgary seeks an Assistant Manager, Front Office to oversee daily operations and deliver a seamless guest experience. The successful candidate will lead Front Desk and Guest Services teams, ensuring high service standards, while handling guest concerns and managing operations efficiently. Candidates should have a minimum of 2 years in the Rooms Division and strong leadership skills. This role offers opportunities for professional development in a dynamic hospitality environment.