Front Office and Housekeeping Supervisor Term Position

Marriott Hotels Resorts; Winnipeg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading hospitality company in Winnipeg is seeking a part-time position to assist with guest check-ins, process payments, and ensure customer satisfaction. Responsibilities include managing reservations and coordinating with staff. Candidates should have at least one year of experience and a high school diploma. This role offers a dynamic environment and a chance to work closely with guests.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Assist staff with expediting problem payments.
• Process guest check-ins and manage reservations.
• Ensure adherence to quality expectations and standards.

Skills

Electronic Security

Access Control System

Accounting & Finance

Food & Beverage

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Description

POSITION SUMMARY

Assist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Set up accurate accounts for each guest upon check-in (i.e. sharewiths separate room / tax / incidentals comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs / daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring training scheduling evaluating counseling disciplining motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Preferred Qualifications

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 1 year of related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None

Equal Opportunity At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Notification to Applicants Delta Hotels Winnipeg takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Required Experience :

Key Skills

ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage

Employment Type : Part-Time

Experience : years

Vacancy : 1