Front Desk Supervisor

Ramada Worldwide; Niagara Falls; On-site; CAD 60,000 - 80,000; Full time

Job summary

A well-established hotel in Niagara Falls is seeking a Front Desk Supervisor to ensure smooth front desk operations and deliver exceptional guest service. The ideal candidate has at least 2 years of hotel front desk experience, strong leadership skills, and proficiency in Opera cloud PMS. This full-time role offers compensation between $18.25 and $19.75 per hour with opportunities for growth in a supportive team environment.

Benefits

Opportunities for growth and career development

Supportive team-oriented environment

Qualifications

• Minimum 2 years of experience in a hotel front desk role.
• Previous supervisory or leadership experience is an asset.
• Proficiency in Opera cloud PMS is required.

Responsibilities

• Oversee daily operations of the front desk in a hotel setting.
• Train, mentor, and support front desk team members.
• Respond promptly to guest inquiries and resolve complaints.

Skills

Customer service

Interpersonal skills

Organizational skills

Leadership

Education

Education in Hospitality and Tourism

Tools

Opera cloud PMS

Job description

About Us

Ramada by Wyndham Niagara Falls / Fallsview is a well-established hotel located in the heart of Niagara Falls, ON. We pride ourselves on providing exceptional guest experiences in a professional, fast-paced, and customer-focused environment.

We are currently seeking a motivated and experienced Front Desk Supervisor to join our dynamic team.

Job Responsibilities

As a Front Desk Supervisor, you will play a key role in ensuring smooth front desk operations and delivering excellent guest service. Your responsibilities will include, but are not limited to:

• Oversee the daily operations of the front desk in a high-volume hotel setting
• Train, mentor, and support front desk team members
• Greet and welcome guests upon arrival with professionalism and enthusiasm
• Check-in and check-out guests according to Ramada brand standards
• Verify guest information including reservations, addresses, and credit card details
• Process guest payments at registration and departure
• Issue room keys and manage safety deposit procedures
• Respond promptly to guest inquiries, requests, and concerns
• Resolve guest complaints in a courteous and professional manner
• Assist in maintaining guest loyalty by consistently exceeding expectations
• Understand and communicate current room rates, packages, and promotions
• Coordinate room assignments and special requests prior to guest arrival
• Ensure effective communication between shifts through detailed shift handovers
• Report directly to the Front Office Manager
• Perform other duties as assigned by management

Qualifications

• Minimum 2 years of experience in a hotel front desk role (required – applicants without this experience will not be considered)
• Previous supervisory or leadership experience is an asset
• Proficiency in Opera cloud PMS (required)
• Strong interpersonal and communication skills
• Demonstrated professionalism in both appearance and conduct
• Ability to remain calm and effective in a fast-paced environment
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Education in Hospitality and Tourism is an asset
• Must be available to work a variety of shifts, including weekends and holidays

Why Join Us?

• Be part of a reputable hotel brand in a world-renowned tourist destination
• Work with a supportive, team-oriented environment
• Opportunities for growth and career development

Job Types : Full-time, Permanent

Pay : $18.25-$19.75 per hour

Expected hours : 32 – 40 per week

Ability to commute / relocate :

• Niagara Falls, ON L2E 3Y3 : reliably commute or plan to relocate before starting work (preferred)

Experience :

• Hotel Front desk : 2 years (required)

Work Location : In person