Front Desk Representative

Magna International; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent multinational company is seeking a skilled Front Desk/Online Call Center Representative in Metro Vancouver. This role requires delivering exceptional customer service through various channels, handling transactions, and maintaining accurate records. Candidates should have 1-2 years of customer service experience, effective communication skills, and proficiency in Microsoft Office. This position offers a fast-paced work environment that values adaptability and teamwork.

Qualifications

• 1-2 years of experience in customer service or related field.
• Fluency in English; additional languages a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service via phone, email, and online chat.
• Handle inbound and outbound calls, resolving issues as needed.
• Develop and maintain knowledge of products and services.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Associate's or bachelor's degree

Tools

Microsoft Office

Customer service software

Job description

We are seeking a highly skilled and customer-focused Front Desk/Online Call Center Representative to join our team. As an Advance Front Desk/Online Call Center Representative, you will provide exceptional customer service, handle inbound and outbound calls, and perform administrative tasks to ensure customer satisfaction and drive business growth.

Responsibilities

• Develop and maintain in-depth knowledge of products and services
• Identify and report opportunities for process improvement and customer satisfaction
• Collaborate with team members to ensure seamless customer experience
• Provide top‑notch customer service via phone, email, and online chat
• Handle inbound and outbound calls, answering questions, resolving issues, and routing calls as needed
• Process transactions, handle cash, and maintain accurate records
• Manage and respond to customer emails and online chats in a timely and professional manner
• Meet or exceed performance metrics, including call quality, response time, and resolution rate

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1‑2 years of experience in customer service or related field
• Excellent communication and interpersonal skills
• Strong problem‑solving and analytical skills
• Proficient in Microsoft Office and customer service software
• Ability to work in a fast‑paced environment and adapt to changing priorities
• Fluency in English; additional languages a plus

Preferred Qualifications

• Experience with online call center software and platforms
• Certification in customer service or related field
• Experience with CRM systems and data entry