front desk manager

Government of Canada - Central; Welland; On-site; CAD 50,000 - 65,000; Full time

Job summary

A government organization in the Niagara Region is searching for a dedicated professional responsible for staff supervision and policy implementation. The ideal candidate must have a Bachelor's degree and relevant experience of 2-3 years. Responsibilities include developing operational procedures, organizing training, and managing staff while maintaining a fast-paced work environment. Additional certifications like First Aid and CPR are necessary. The role offers several health benefits and on-site amenities.

Benefits

Health care plan

Dental plan

Vision care benefits

Free parking available

Learning/training paid by employer

Qualifications

• 2 years to less than 3 years of experience required.
• First Aid and CPR Certificates needed.
• Valid driver's license is required.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit, hire, and supervise staff.
• Conduct performance reviews and organize training sessions.
• Negotiate with suppliers and clients.
• Maintain operation of computer systems and equipment.

Skills

Client focus

Excellent oral communication

Attention to detail

Efficient interpersonal skills

Initiative

Team player

Education

Bachelor's degree

Tools

MS Word

MS Excel

Quick Books

PeopleSoft

Central reservation system (CRS)

MS Access

Google Drive

Job description

Overview

Languages: English

Education

• Bachelor's degree

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Rural area
• Relocation costs covered by employer
• Hotel, motel, resort
• General office

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory
• Co‑ordinate, assign and review work
• Requisition materials and supplies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Perform same duties as workers supervised

Supervision

• 5-10 people
• Staff in various areas of responsibility

Credentials

• First Aid Certificate
• CPR Certificate

Experience and specialization

• MS Word
• Mac OS
• PeopleSoft
• Quick Books
• Central reservation system (CRS)
• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows
• Google Drive

Specialization or experience

• Specialized environmental skills and knowledge

Additional information

• Criminal record check

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast‑paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player
• Accurate
• Interpersonal awareness
• Dependability
• Judgement
• Organized

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Life insurance
• Mileage paid

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Team building opportunities
• Parking available