front desk clerk, hotel

Government of Canada; Marystown; On-site; CAD 30,000 - 60,000; Full time

Job summary

A public sector organization in Marystown, Newfoundland and Labrador, is seeking candidates for a role focused on guest services in a hotel environment. Responsibilities include managing reservations, addressing complaints, and providing customer service. Successful candidates will have a secondary school graduation certificate or equivalent experience. This position requires on-site work only and offers various financial benefits such as group insurance and night shift premium.

Benefits

As per collective agreement

Group insurance benefits

Life insurance

Night shift premium

Free parking available

Learning/training paid by employer

Parking available

Qualifications

• Must have a secondary school graduation certificate or equivalent experience.
• Willingness to train is available.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Perform clerical duties, such as faxing and photocopying.
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide excellent customer service.

Education

Secondary (high) school graduation certificate

Job description

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Financial benefits

• As per collective agreement
• Group insurance benefits
• Life insurance
• Night shift premium

Other benefits

• Free parking available
• Learning/training paid by employer
• Parking available