Front Desk Agent (Part-Time)

AccorHotel; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading hospitality group in Toronto is seeking a Front Desk Associate to provide excellent service and ensure guest satisfaction. Applicants must have hospitality experience and strong communication skills. This part-time role offers free meals and travel discounts. Join us to contribute to a prestigious establishment.

Benefits

Free Meals

Travel Discounts

Free dry-cleaning for your work gear

Custom learning programs

Qualifications

• Previous front desk / reception experience a strong asset.
• Must have effective communication skills.
• Must have a good command of the English language.
• Available for shift work including weekends and holidays.

Responsibilities

• Provide efficient service in a friendly manner.
• Check in and out hotel guests according to standards.
• Ensure highest level of guest satisfaction.
• Coordinate storage / delivery of guest mail/messages/packages.
• Maintain a professional neat appearance.

Skills

Customer Service

Hotel Experience

Hospitality Experience

Computer Skills

Front Desk

Education

Hotel / Hospitality degree or diploma

Tools

Microsoft Windows XP

Micros PMS / Opera

Job description

Responsibilities

• To provide efficient service in a friendly manner; to assist register and check-out hotel guests as well as representing in a professional way the companys values.
• Provide effective fast service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Answer incoming calls
• Monitor for special rates and billing arrangements
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
• Coordinate the storage / delivery of guest mail / messages / packages including the monitoring processing and distribution thereof
• Ensure front desk is stocked with essential materials
• Maintain a professional neat and well-groomed appearance adhering to Hotel grooming standards
• Pass on any guest comments to Assistant Front Office Manager / Manager on Duty
• Make certain to be familiar with fire and emergency procedures
• Other responsibilities connected with Front Office may be required

Qualifications

• Previous front desk / reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS / Opera an asset
• Must have a good command of the English language
• Hotel / Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays

Physical Aspects of Position

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling pushing pulling lifting
• Frequent ascending or descending ladders stairs and ramps

Additional Information

Whats in it for you

• Free Meals : Healthy meals on us every shift.
• Travel Discounts : Sweet deals at Accor hotels worldwide.
• Dry Cleaning : Free dry-cleaning for your work gear.
• Skill Up : Custom learning programs to boost your talents.
• Impact : Join our Health & Wellness Sustainability and DEI Committees.
• Level Up : Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Our Commitment to Diversity & Inclusion : At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.

Remote Work: Employment Type :

Part-time

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Experience: years

Vacancy: 1