Front Desk Agent - Full Time

Fairmont Hotels & Resorts; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel brand in Vancouver is seeking a dedicated Front Desk Agent to provide exceptional guest service. Ideal candidates have a service-focused personality and some experience in guest-facing roles. This position offers competitive pay, benefits, and opportunities for professional development within the hospitality sector.

Benefits

Competitive pay starting at $26.20 per hour

Complimentary meals during shifts

Comprehensive benefits for eligible colleagues

Company-matched pension plan

Discount programs at dining destinations

Qualifications

• Luxury hotel experience is an asset.
• Fluent in written and spoken English; additional languages are a plus.
• Strong organizational skills are necessary.

Responsibilities

• Deliver exceptional guest service consistently.
• Check-in guests and respond to their requests.
• Promote hotel facilities and upsell services.
• Maintain departmental service standards.

Skills

Service-focused personality

Attention to detail

Professional communication

Cash handling skills

Ability to work flexible schedules

Tools

Opera or related systems

Job description

Front Desk Agent - Full Time at Fairmont Hotels & Resorts

Join to apply for the Front Desk Agent - Full Time role at Fairmont Hotel Vancouver, a Vancouver landmark known as the ‘Castle in the City’. Located on prestigious Georgia Street in downtown Vancouver, the hotel offers a luxury hospitality experience and a historic setting dating back to 1939.

Overview

First impressions are everything. As a Guest Agent, you will curate the guest experience from arrival through their stay, turning moments into memorable experiences. Grow your career at this iconic Heritage Property, the Castle in the City, within a world‑renowned hotel.

What’s In It For You

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• Fun, collaborative work environment with passionate hospitality professionals
• Competitive pay, starting at $26.20 per hour, with potential to increase to $32.76 after probation
• Complimentary meals during shifts through the Colleague Dining Program
• Comprehensive benefits for eligible colleagues (health, paramedical, dental, vision, life and disability)
• Company‑matched pension plan and option to enroll in the Group RRSP for eligible colleagues
• Discount programs at dining destinations and Accor properties worldwide
• Travel reimbursement for a TransLink monthly pass
• Complimentary hotel stay for newly hired colleagues with breakfast for two (BE OUR GUEST)
• Learning and development programs through Academies to enhance your skills
• Opportunities to contribute to Corporate Social Responsibility initiatives

What You Will Be Doing

• Consistently delivering thoughtful, professional, and proactive guest service
• Taking initiative to add a personalized experience
• Greeting, check‑in, responding to requests, and settling accounts with exceptional service
• Promoting hotel facilities and upselling to enhance a guest’s stay
• Promoting loyalty programs and driving revenue through upselling guest experiences
• Following departmental policies, procedures, and service standards
• Maintaining a safe working environment and following safety policies
• Performing other duties as required to ensure smooth operations

Qualifications

• Service‑focused personality with experience in a guest‑facing role
• Luxury hotel experience is an asset
• Experience with Opera or related systems
• Fluent in written and spoken English; additional languages are an asset
• Accurate and efficient cash handling skills
• Ability to stay calm and courteous while addressing guest needs
• Strong attention to detail, prioritization, and organizational skills
• Ability to work independently and as part of a team
• Professional and articulate communication style
• Highly responsible and reliable
• Willingness to work rotating and flexible schedules, including early mornings, late nights, overnights, weekends, and holidays

Physical Aspects

• Standing and walking for long periods
• Lifting and carrying up to 30 lbs
• Regular kneeling, bending, squatting, pushing, pulling, and navigating stairs or ramps

Additional Information

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion: We are an inclusive company and aim to attract, recruit and promote diverse talent.

Why work for Accor?

We are a worldwide leader and support you to grow and learn every day. By joining Accor, you can write your story and imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.