Front Desk Agent

Craigleith Ski club; The Blue Mountains; On-site; CAD 30,000 - 60,000; Full time

Job summary

A winter sports service provider in The Blue Mountains is seeking a Member & Guest Services Administrator for the upcoming winter season. This role involves offering excellent customer service, handling member transactions, and supporting events in a dynamic environment. Ideal candidates will have customer service experience, strong computer skills, and a team-oriented attitude. Competitive pay starts at $20.00 per hour.

Qualifications

• Previous experience in customer service, administration, or front desk roles.
• Strong computer skills, including Microsoft Excel, Outlook, and Office Suite.
• Excellent communication and organizational skills.
• Positive, professional, and team-oriented attitude.

Responsibilities

• Deliver excellent customer service as the first point of contact.
• Process ticket sales, reservations, and transactions using Jonas Club Software.
• Provide accurate and timely responses to inquiries.
• Support events and special programs with registration and coordination.
• Work collaboratively with other departments.

Job description

Overview

Member & Guest Services Administrator

Seasonal, Full-Time (Wednesday–Sunday, plus school breaks and winter holidays)

Craigleith Ski Club is seeking an energetic and detail-oriented Member & Guest Services Administrator to join our team for the upcoming winter season. This full-time seasonal role is an integral front-line position, ensuring a warm welcome and seamless experience for our members and their guests while handling a variety of administrative and system-based tasks.

Responsibilities

• Deliver excellent customer service as the first point of contact for members and guests.
• Process ticket sales, reservations, and member account transactions using Jonas Club Software.
• Provide accurate and timely responses to inquiries in person, by phone, and by email.
• Support events and special programs with registration, reporting, and coordination.
• Work collaboratively with other departments to ensure a smooth member and guest experience.

Qualifications

• Previous experience in customer service, administration, or front desk roles.
• Strong computer skills, including:
• Jonas Club Software / Point of Sale (asset).
• Microsoft Excel, Outlook, and Office Suite (required).
• Excellent communication and organizational skills.
• A positive, professional, and team-oriented attitude.
• Ability to multitask and thrive in a fast-paced environment.

Position Details

• Employment Type: Seasonal, Full-Time
• Work Schedule: Primarily Wednesday to Sunday, with additional shifts during school breaks and winter holidays.
• Location: Craigleith Ski Club, The Blue Mountains, Ontario

Why Join Our Team?

At Craigleith Ski Club, we pride ourselves on delivering exceptional member and guest experiences. As part of our team, you'll enjoy a fun, dynamic environment where teamwork, professionalism, and service excellence are at the heart of everything we do.

Commitment to Inclusivity

Craigleith Ski Club is an equal opportunity employer committed to diversity, inclusion, and accessibility. We encourage applications from all qualified candidates and will provide accommodations during the recruitment process upon request.

Pay: From $20.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person