front desk agent

Government of Canada; Peterborough; On-site; CAD 35,000 - 45,000; Full time

Job summary

A government agency in Peterborough, Ontario, is seeking a candidate for a hospitality position focused on customer service. Responsibilities include registering guests, resolving complaints, and providing information about local attractions. Candidates must have a secondary school graduation certificate and at least one year of experience. The role requires attention to detail and effective communication skills. This position is on-site with no remote work options.

Qualifications

• 1 year to less than 2 years of experience required.
• Must pass a vulnerable sector check and criminal record check.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Answer telephone and relay calls and messages.
• Provide general information about points of interest.

Skills

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Judgement

Organized

Reliability

Team player

Resourcefulness

Education

Secondary (high) school graduation certificate

Tools

Word processing software

Computerized bookkeeping system

Central reservation system (CRS)

Internet

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Internet

Additional information

• Security and safety
  • Vulnerable sector check
  • Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness