French-Speaking SaaS Customer Support Specialist (Hybrid)

MealSuite; Cambridge; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A progressive technology company in Cambridge, ON is seeking a Customer Support Specialist. This role involves solving customer issues, managing tickets, and improving technology solutions. Fluency in French is required. The company offers unlimited paid time off, healthcare benefits, and a hybrid work environment, making it an ideal place for individuals who thrive in dynamic, collaborative settings.

Benefits

Unlimited paid time off

Healthcare benefits

Hybrid work flexibility

Work-life balance

Inclusive workplace

Participation in equity program

Qualifications

• 1-3 years of direct experience in customer support roles.
• Fluency in French, both written and verbal.
• Experience in the foodservice or tech industry preferred.

Responsibilities

• Ensure delivery to customers by facilitating timely solutions.
• Field support calls, chats, and emails from users.
• Troubleshoot issues and improve technology.

Skills

Problem solving

Communication skills

Flexibility under pressure

Analytical skills

Attention to detail

Education

Foodservice certification

Tools

Zendesk

Salesforce

Job description

A progressive technology company in Cambridge, ON is seeking a Customer Support Specialist. This role involves solving customer issues, managing tickets, and improving technology solutions. Fluency in French is required. The company offers unlimited paid time off, healthcare benefits, and a hybrid work environment, making it an ideal place for individuals who thrive in dynamic, collaborative settings.